Summary
Overview
Work History
Education
Skills
Timeline
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Diane Serna

Austin,TX

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

10
10
years of professional experience

Work History

Certified Phlebotomist

Quest Diagnostics
08.2023 - 02.2024
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.

Medical Assistant/Phlebotomist

MedScan Laboratory
03.2023 - 03.2023
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.

Medical Assistant/Phlebotomist

Family Practice Clinic
02.2014 - 01.2016
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

GED -

Gonzales High School
Gonzales, TX
05.1998

Skills

  • Medical Records Maintenance
  • Interpersonal abilities
  • Medical Records Review
  • Communication abilities
  • Medical terminology knowledge
  • Medical office administration
  • Multitasking Abilities
  • Attention to Detail
  • Self Motivation
  • Professionalism
  • Injection Administration
  • Electronic Health Records
  • Fluent Bilingualism

Timeline

Certified Phlebotomist

Quest Diagnostics
08.2023 - 02.2024

Medical Assistant/Phlebotomist

MedScan Laboratory
03.2023 - 03.2023

Medical Assistant/Phlebotomist

Family Practice Clinic
02.2014 - 01.2016

GED -

Gonzales High School

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Diane Serna