Diane Shisler
Yarmouth
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
E-Commerce Team Member
Whole Foods Market
Portland
10.2024 - 04.2025
- Accurately picked, packed, and prepared online grocery orders in a fast-paced environment to meet tight delivery windows.
- Provided exceptional customer service, both in-store and during order handoffs, ensuring a positive shopper experience.
- Maintained in-depth knowledge of store layout and product availability to optimize order efficiency.
- Ensured compliance with food safety, quality, and freshness standards during selection and packaging.
- Used in-store technology (such as handheld devices and apps) to manage orders, track inventory, and communicate with the team.
- Collaborated with store departments and team members to resolve order issues and locate hard-to-find items.
- Demonstrated strong time management and multitasking skills while handling multiple orders simultaneously.
Barista
Bru Thru Coffee Shack
Cumberland Center
06.2023 - 08.2023
- Provided exceptional customer service in a fast-paced environment, taking and preparing customer orders with accuracy and efficiency.
- Maintained a clean and organized work area, including espresso machines, grinders, and brewing equipment.
- Handled cash and card transactions, balanced register, and followed proper cash-handling procedures.
- Managed inventory levels, restocked supplies, and reported low stock items to management.
- Contributed to a friendly and welcoming atmosphere, helping build customer loyalty and returning clientele.
- Adapted quickly to peak hours and special events, demonstrating multitasking and teamwork skills.
Restaurant Hostess
Black Point Inn
Scarborough
08.2022 - 10.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their dining experience.
Restaurant Hostess
Buck's Naked Bbq And Steakhouse
Freeport
08.2021 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
Cashier and Dishwasher
Wendy's
South Portland
06.2021 - 08.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Yarmouth High School
Yarmouth, ME05.2023
Skills
- Customer service
- Cleanliness and hygiene
- Conflict resolution
- Attention to Detail
- Strong multitasking
- Active learning
- Cash handling
- Reliable and trustworthy
Timeline
E-Commerce Team Member
Whole Foods Market
10.2024 - 04.2025
Barista
Bru Thru Coffee Shack
06.2023 - 08.2023
Restaurant Hostess
Black Point Inn
08.2022 - 10.2022
Restaurant Hostess
Buck's Naked Bbq And Steakhouse
08.2021 - 06.2022
Cashier and Dishwasher
Wendy's
06.2021 - 08.2021
High School Diploma -
Yarmouth High School
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