Diane Snider
Huntington Beach,CA
Summary
California Licensed Realtor held to a high level of ethical standards and a strict Code of Ethics. Unwavering level of integrity, honesty, and respect. Committed to a high standard of teamwork and service. Highly dedicated and responsible individual with excellent customer service and organizational skills. Effective and persuasive when conducting business. Possess the ability to handle conflict/disputes in a professional manner and arrive at a resolution. Years of customer service experience and outstanding people skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Realtor
Self Employed
Huntington Beach , CA
01.2019 - Current
- Write Purchase Offers and negotiate on behalf of clients
- Prepare Listing Agreements, Addendums, Disclosures
- Enter Listings with full description, property details, and photos in Multiple Listing Service
- Review and execute confidential documents, contracts and disclosures.
- Create Cumulative Market Analysis Reports to determine competitive market prices.
- Establish positive flow of communication with agents, clients, escrow, and personnel involved to maintain timely and successful closing of escrow.
- Negotiate contracts with buyers and sellers to maximize customer savings and satisfaction.
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
- Maintain property searches of properties suited to different needs and budgets for Buyer's and Seller's
- Resolve client concerns related to home purchases to maintain high satisfaction.
- Advise sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Examine homes for client arrivals after planning open-house events and showings.
Independent Leasing Agent
Beach Cities Real Estate
, CA
02.2017 - 11.2018
- Responded timely to rental inquiries
- Scheduled and showed properties to perspective renters
- Successfully worked with prospective tenants and real estate agents
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Advertised homes for Lease
Property Management
Sail Properties Inc
Huntington Beach, CA
04.2014 - 01.2015
- Handled tenant communications and complaints by promptly and appropriately responding to requests for maintenance and answering any questions or concerns.
- Coordinated vacant units for occupancy
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Processed rental applications and executed rental agreements
- Completed final move-out walk-throughs with tenants to identify required repairs.
Independent Leasing Agent
Hallmark Property Management
Huntington Beach, CA
09.2012 - 09.2013
- Responded to inquires and showed prospective tenants properties for lease
- Assisted clients with rental application process
- Built rapport with Listing Agents
Customer Service Supervisor
Verizon Wireless
Irvine, CA
10.1992 - 10.2002
- Supervised team of Customer Service Representatives.
- Successfully deescalated high level of calls.
- Resolved account issues to build rapport and relationships with customers.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Actively supported representatives and customers by quickly responding to questions and finding appropriate solutions to customer issues.
- Responsible for daily operation of my department and team, assuring customer satisfaction, resolution, and retention.
- Monitored calls to ensure high call quality and provided representatives with immediate feedback.
- Responsible for accurate and timely attendance reporting and department attrition.
- Conducted weekly individual and team meetings.
- Conducted interviews and assisted in hiring of candidates.
- Prepared and delivered yearly employee appraisals.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Maintained current and compliant employee files.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
High School Diploma -
Western High School
Anaheim, CA06.1984
No Degree -
Cypress College
Cypress, CASkills
- Team Player, Oriented and Cooperative
- Strong & Professional Work Ethic
- Strong Communication & Problem Solving Skills
- Calm and Professional Composure Under Pressure
- Builds Strong Internal and External Customer Trust and Loyalty
- Organized
Accomplishments
- Nominated for the highest company recognition program. ACE Award (Advocacy, Commitment, Excellence in Service)
- Realtor Licensed by the State of California
- Supervised team of Customer Service representatives
Certification
Property Management Certificate.
Real Estate Transaction Coordinator Certificate.
Affiliations
Member of the Orange County Association of Realtors, National Association of Realtors, and California Association of Realtors
Languages
Spanish
Timeline
Independent Realtor
Self Employed
01.2019 - Current
Independent Leasing Agent
Beach Cities Real Estate
02.2017 - 11.2018
Property Management
Sail Properties Inc
04.2014 - 01.2015
Independent Leasing Agent
Hallmark Property Management
09.2012 - 09.2013
Customer Service Supervisor
Verizon Wireless
10.1992 - 10.2002
High School Diploma -
Western High School
No Degree -
Cypress College
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