Diane Stewart
North Andover,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Account Executive/Customer Retention Specialist
Xfinity Comcast
Malden , MA
09.2007 - 12.2023
- Responsible for customer retention in the highly competitive cable television/internet/phone (landline & wireless)/home security industry. Resolved customer complaints and deescalated irate customers with a positive outcome for the customer and the organization.
- Maintained a higher than average customer retention rate. Consistently rated in the top 5% of Account Executives in the company. Received Golden Ticket Award as a top performer in the country throughout the entire organization .
- Helping customers in a high-volume call center environment by providing features and benefits relative to their current services and needs along with upselling while providing them with the best possible value.
- My role was remote for over ten years while training teammates to seamlessly transition from the office environment to a telecommuting position.
Account Manager
SAP Sybase
Concord, MA
09.1998 - 05.2021
- Sold an assortment of Sybase software products directly to the United States Federal Government under the strict guidelines of the GSA price schedule.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Greeted and assisted customers to foster positive experiences.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Identified customer needs by asking questions and advising on best solutions.
Sales Manager
LA Weight Loss
Woburn, MA
11.2001 - 05.2007
- Responsible for the overall management of a weight loss center.
- Executed proper training and development of sales staff to ensure entire team reaches and/or exceeds all personal and group goals.
- Committed to the highest level of customer satisfaction and success rate possible.
- Overachieved team effort and raised morale through excellent motivational skills.
Restaurant Manager
Thackeray's Table & Tap
Waltham, MA
09.1992 - 09.1998
- Managed a high-volume restaurant with a seating capacity of 300+ guests.
- Involved in extensive customer interaction and resolution of customer service issues.
- Ensure proper compliance of all local and state guidelines, policies and regulations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Function Coordinator
Sodexo Dining
Boston, MA
09.1994 - 09.1996
- Responsible for planning, executing, overseeing and invoicing of all corporate and private events done on site at International Place in Boston's Financial District. as well as high end off site catered affairs.
- Oversaw event logistics, venue scheduling and accommodations.
- Developed diagrams and floor plans with event setup requirements.
- Coordinated and allocated equipment, supplies and staff for events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Conducted post-event evaluations to assess success of programs.
- Monitored event progress throughout duration of program ensuring quality standards were met or exceeded.
Education
Bachelor of Science - Liberal Arts and General Studies
Mount Ida College
Newton Center, MAAssociate of Applied Science - Legal Studies
Mount Ida College
Newton Center, MASkills
- Customer Relationships
- Written and Verbal Communication
- Sales Quota Achievement
- Customer Rapport
- Interpersonal Skills
- Team and Family Oriented
Timeline
Account Executive/Customer Retention Specialist
Xfinity Comcast
09.2007 - 12.2023
Sales Manager
LA Weight Loss
11.2001 - 05.2007
Account Manager
SAP Sybase
09.1998 - 05.2021
Function Coordinator
Sodexo Dining
09.1994 - 09.1996
Restaurant Manager
Thackeray's Table & Tap
09.1992 - 09.1998
Bachelor of Science - Liberal Arts and General Studies
Mount Ida College
Associate of Applied Science - Legal Studies
Mount Ida College