Diane Stockhofer

• Developed and implemented visual merchandising strategies to enhance product visibility.
• Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
• Trained junior staff on merchandising standards and best practices for effective execution.
• Developed relationships with key store personnel to support proper product placement and visibility.
• Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
• Collaborated with store managers to determine best placement for merchandise displays.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Proposed new ideas and concepts to enhance merchandise displays.

• Oversaw daily operations, optimizing resource allocation and workflow processes.
• created relationships with clients, enhancing customer satisfaction and retention.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Started as a Department Manager, within 2 years was promoted to a Customer service Manager. After 1 year was promoted to an Assistant store Manager. I was the youngest Assistant Store Manager in the Chain. I implemented their new register systems and installed them in all district stores. I was the district trainer on Planogram standards and implementing them. I opened and closed the store on a rotational basis with the store manager.

• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Oversaw daily store operations, ensuring adherence to company policies and procedures.
• Resolved customer complaints effectively, enhancing overall satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.