Diane Strayer

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assisting customers with finding what policys fit their needs.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.