Diane Tilly
Marlton
Summary
Dynamic and enthusiastic professional with a proven track record in sales, customer service, and marketing. Consistently delivers exceptional client experiences by effectively resolving concerns and providing innovative customer solutions. Results-driven individual who actively contributes to driving company revenue and enhancing brand presence while fostering loyal and satisfied customers. Skilled in creating a collaborative work environment that inspires and brings out the best qualities of a team.
Overview
24
24
years of professional experience
Work History
Master Problem Solver
Amazon.com Fulfillment Center
09.2019 - Current
- Ensures on-time delivery to customers by identifying and correcting shipment errors using multiple inventory management tools
- Maintains timely communication with Area Managers, Process Assistants, and Quality teams to recover misplaced orders and meet delivery windows
- In charge of training new problem solvers to ensure all exceptions are dealt with by specific deadlines so all orders leave on time for customers
Director - Client Services
Impact Dimensions, LLC
11.2014 - 09.2019
- Managed sales, business development, and client relationships of its largest account, Comcast Corporation
- Exceeded Comcast revenue targets 3% to 5% year-on-year (2015)
- Implemented and monitored Open House on-site events to support contractual obligations resulting in increased revenue and client retention
- Prepared presentations and business reviews with existing clients as needed
- Handled complaints, provided solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Scheduled and attended meetings with clients and prospective clients as requested
- Organized daily workflow and assessed appropriate staffing to provide optimal service
Founder/Owner
DM Tilly Sales & Consulting, LLC
09.2012 - 11.2014
- Identified potential licensing partnerships to expand brand awareness for new clients
- Liaison and critical contact between the client and licensing partners in developing alliances and product executions
Director - Corporate Licensing Services
Campbell Soup Company
01.2008 - 09.2012
- Elevated the Campbell brand as a lifestyle brand through-line expansion of licensed general merchandise to increase Campbell's core food products usage and consumption
- Generated a 70% revenue increase in the Housewares category by developing and executing cross-promotional retail programs
- Collaborated with cross-functional teams to create and deliver product lines for licensees and sales teams
- Established connections with potential licensing partners within the industry and maintained consistent communication with existing licensees via routine telephone calls, email correspondence, and scheduled meetings
- Monitored licensee accounts, ensuring licensees' compliance with contractual provisions of licensing agreements
Director - Ethnic Customer Sales & Marketing
Campbell Soup Company
09.2006 - 01.2008
- Supervised a nationally based sales team executing national, regional, and local sales programs targeting Hispanic consumers
- Created brand affinity and generated incremental revenue (15% above plan) through increased consumption of Campbell brands across specific Hispanic markets via scalable retail programs
- Managed customer statistics and queried, manipulated, and visualized data to thoroughly understand customers
Director - Ethnic National Accounts
Mars Wrigley Confectionery
01.2005 - 09.2006
- Supervised a sales team assigned to deliver the company's marketing plan to raise awareness and consumption of Mars confectionery and snack brands amongst Hispanic consumers
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Identified profitable business leads and built a pipeline of prospective customers
Licensing Director - Retail Programs
Mars Wrigley Confectionery
01.2001 - 01.2005
- Developed retail programs to expand brand presence and availability of Mars Inc Licensed products
- Launched programs generating over $10M in combined confectionery and licensed product retail sales
- Monitored licensee accounts, ensuring contractual compliance with licensing agreements
- Directed and coordinated marketing activities and policies to promote products and services
- Managed daily communication with licensees and sales teams, concept approvals, sales forecasts, product life cycles, and cross-promotional retail opportunities
- Submitted reports to senior management to aid in business decision-making and planning
- Collaborated with Brand Marketing, Commercial, and Finance teams to discuss licensee contracts
- Reconciled royalty accrual accounts
- Coordinated and participated in promotional activities and licensing trade shows
Education
Bachelor of Arts - Economics
University of Pennsylvania
Philadelphia, PASkills
- Customer Engagement Expertise
- Public Speaking Skills
- Effective Written Communication
- Effective Interpersonal Skills
- Effective Conflict Resolution
- Performance Driven
- Prioritization and Scheduling
- Collaborative Team Member
- Team Skill Enhancement
- Boosts Stakeholder Interaction
- Motivated Self-Driven Professional
- Analytical Strategic Planning
- Analytical Skills
- Experienced with MS Office Suite
Timeline
Master Problem Solver
Amazon.com Fulfillment Center
09.2019 - Current
Director - Client Services
Impact Dimensions, LLC
11.2014 - 09.2019
Founder/Owner
DM Tilly Sales & Consulting, LLC
09.2012 - 11.2014
Director - Corporate Licensing Services
Campbell Soup Company
01.2008 - 09.2012
Director - Ethnic Customer Sales & Marketing
Campbell Soup Company
09.2006 - 01.2008
Director - Ethnic National Accounts
Mars Wrigley Confectionery
01.2005 - 09.2006
Licensing Director - Retail Programs
Mars Wrigley Confectionery
01.2001 - 01.2005
Bachelor of Arts - Economics
University of Pennsylvania
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