Diane Todd
Birmingham
Summary
Focused on enhancing customer satisfaction through effective communication and adept inventory management. Proven experience in customer service roles paired with strong operational skills supports a commitment to delivering quality results.
Overview
37
37
years of professional experience
Work History
Cashier/Stocker
Salvation Army
Birmingham
2025.06 - 2025.08
- My duties were to assist customers with purchases, process payments, and maintain the cash register area and assist with donations.
- My duties also included stocking shoes, and displaying the jewelry and stocking the jewelry counters.
Fitting Room Associate
Marshalls
Birmingham
2025.04 - 2025.06
- Check customers in and out of the fitting room. Organizing and managing returned merchandise.
- Assisting customers with selections and providing feedback. Apply security tags to certain items.
Team Member
Vapor Thrift Store
Vestavia Hills
2025.03 - 2025.04
- I worked in the backroom of the donation center. I would sort all clothing, according to Vapor Thrift procedure, and place on hangers/racks and put them on the sales floor.
Overnight Stocker
Walmart
Auburn
2024.08 - 2025.02
- Down stack freight (General Merchandise, all other items) delivered to store and place items on store shelves in a given amount of time.
Production Worker
Briggs & Stratton LLC
Auburn
2024.01 - 2024.02
- Torque screw into the tops covers of lawnmower engines.
- Screw dropper. I drop the bolts into the head of the engine, for the machine operator to increase production time.
Overnight Stocker
Walmart
Auburn
2023.02 - 2023.03
- My responsibilities as an overnight stocker entails stocking general merchandise and groceries onto shelves on the sales floor.
General Laborer
Tyson Foods Incorporated
Eufaula
2022.11 - 2022.12
- Worked on Sam's Line, Tying, putting rub on, and packing chickens.
Driver/Driver Helper/Quality Control
Hyundai Glovis (Hyundai Motor Affiliated Company)
Montgomery
2021.09 - 2022.10
- Driver cars in/out of PIO Shop for final installments before shipped out.
- Worked in the Parts Department as a PIO Throw-In. I delivered the parts to be installed, by the installer employees, on vehicles.
- The position as the Quality Control consisted of making a 360-degree inspection on the outer interior of the vehicles once all installments were completed. I would contact appropriate personnel should anything not be completed properly.
Security Officer
Inner Parish Security Corporation
Montgomery
2020.11 - 2021.06
- My job duties consisted of securing State Buildings in the downtown Montgomery, AL area. I would perform foot patrols to check buildings doors, parking garages, outside perimeters of the buildings. I would report any unusual activity, safety hazards, or suspicious activity.
- Licensed professional security officer for 3 years
- Maintained daily log of activity within Retirement Systems of Alabama
- Greeted vendors and visitors at arrival
- Patrolled parking lot
- Ability to immediately understand surroundings
- Attended all physical security meetings
Administrative Support Assistant II
Disability Determination Services
Birmingham
2019.05 - 2020.10
- My job duties included, setting doctor appointments for claimants filing claims for disability. It was my duty to have claimant's appointment(s) set in a timely manner within the closest perimeter of their residence. Once the appointment(s) were set it was also my responsibility to make sure that proper medical personnel received all medical history about the claimant before the claimant arrived for their appointment.
Warehouse Worker
Buffalo Rock
Birmingham
2019.01 - 2019.04
- Worked in a Soft Drink Beverages warehouse
- Operated dolly and pallet jack
- Organized materials
- Manually inspected items
- Followed loss prevention procedures
Security Officer
Dynamic Security Inc
Montgomery
2018.04 - 2018.06
Division Receptionist
U.S. Security Associates
Birmingham
2017.09 - 2018.04
- 100 Oxmoor Dr., Birmingham, Al 35209
- State Department of Human Resources, 50 N. Ripley St., Montgomery, Al 36130
- Position: Division Receptionist
PBX Operator
Jackson Hospital
Montgomery
2017.04 - 2017.08
- Answered all calls into the hospital, transferred calls to appropriate personnel. take messages, contacted medical staff when necessary, via pager. Relay messages on two-way radio. Alert security if need be.
Apprentice Helper
C.E. Smith and Family Investments
Birmingham
2016.04 - 2016.08
- Basically painting, trimming, cleaning apartments before tenants move in, and when they moved out.
Security Guard
Boise Converting Securitas
Jackson
2016.02 - 2016.04
Security Guard, Outokumpu
DSI Security Services
Calvert
2015.07 - 2016.01
Security Guard
Boise (PCA) Securitas
Jackson
2015.05 - 2015.06
Backroom Inventory Associate (Overnight)
Walmart
Jackson
2014.10 - 2014.11
- Position: Inventory Management System
Administrative Support Assistant I
Alabama Department of Transportation
Mobile
2014.08 - 2014.11
Customer Service Agent
Ryla Teleservices
Saraland
2010.01 - 2010.07
Administrative Support Assistant II
Alabama Department of Transportation
Montgomery
2009.06 - 2009.08
Secretary
County Transportation Section, Sixth Division
2005.02 - 2008.03
Administrative Support Assistant I
Alabama Department of Transportation
Grove Hill
1997.03 - 2005.02
- Equipment Office Clerk, Front Desk Receptionist, Purchasing Clerk, High School Recruiting Coordinator
- Front Desk
Machine Operator
Teledyne AC Fabricated Products
Jackson
1994.10 - 1994.12
Patroller/Draw-In Operator
Vanity Fair Mills
Jackson
1988.06 - 1989.11
Education
Technical College Diploma - General Office Clerk
Hobson State Technical College
Thomasville, AL1988-02
Skills
- Security management
- Merchandising and procurement
- Warehouse operations
- Order fulfillment
- Driving skills
- Healthcare experience
- Multi-line phone operation
- Manufacturing processes
- Clerical support
- Pallet jack operation
- Front desk administration
- Picker and packer duties
- Recruitment strategies
- Supply chain management
- Freight handling
Timeline
Cashier/Stocker
Salvation Army
2025.06 - 2025.08
Fitting Room Associate
Marshalls
2025.04 - 2025.06
Team Member
Vapor Thrift Store
2025.03 - 2025.04
Overnight Stocker
Walmart
2024.08 - 2025.02
Production Worker
Briggs & Stratton LLC
2024.01 - 2024.02
Overnight Stocker
Walmart
2023.02 - 2023.03
General Laborer
Tyson Foods Incorporated
2022.11 - 2022.12
Driver/Driver Helper/Quality Control
Hyundai Glovis (Hyundai Motor Affiliated Company)
2021.09 - 2022.10
Security Officer
Inner Parish Security Corporation
2020.11 - 2021.06
Administrative Support Assistant II
Disability Determination Services
2019.05 - 2020.10
Warehouse Worker
Buffalo Rock
2019.01 - 2019.04
Security Officer
Dynamic Security Inc
2018.04 - 2018.06
Division Receptionist
U.S. Security Associates
2017.09 - 2018.04
PBX Operator
Jackson Hospital
2017.04 - 2017.08
Apprentice Helper
C.E. Smith and Family Investments
2016.04 - 2016.08
Security Guard
Boise Converting Securitas
2016.02 - 2016.04
Security Guard, Outokumpu
DSI Security Services
2015.07 - 2016.01
Security Guard
Boise (PCA) Securitas
2015.05 - 2015.06
Backroom Inventory Associate (Overnight)
Walmart
2014.10 - 2014.11
Administrative Support Assistant I
Alabama Department of Transportation
2014.08 - 2014.11
Customer Service Agent
Ryla Teleservices
2010.01 - 2010.07
Administrative Support Assistant II
Alabama Department of Transportation
2009.06 - 2009.08
Secretary
County Transportation Section, Sixth Division
2005.02 - 2008.03
Administrative Support Assistant I
Alabama Department of Transportation
1997.03 - 2005.02
Machine Operator
Teledyne AC Fabricated Products
1994.10 - 1994.12
Patroller/Draw-In Operator
Vanity Fair Mills
1988.06 - 1989.11
Technical College Diploma - General Office Clerk
Hobson State Technical College