Diane Valentino
Matamoras,PA
Summary
Dynamic professional with a proven track record at Fleet Bank, excelling in customer service and operational efficiency. Leveraged exceptional communication and documentation management skills to implement process improvements, enhancing customer satisfaction and driving branch growth. Committed to fostering teamwork and achieving results through strategic initiatives and effective collaboration.
Overview
2017
2017
years of professional experience
Work History
Enrollment Specialist
University of Scranton
Scranton, PA
2006 - 04.2016
- Processed student applications and checked documentation for accuracy and completeness.
- Guided prospective students on enrollment procedures and program offerings.
- Assisted in creating marketing materials to support enrollment initiatives and events.
- Coordinated campus tours and information sessions for prospective students and families.
- Maintained accurate records in student information systems to uphold data integrity.
- Collaborated with academic departments to enhance enrollment processes and increase efficiency.
Assistant to Registrar
Mount Saint Mary College
Newburgh, NY
03.1996 - 06.2006
- Assisted with organizing events and activities to boost student engagement.
- Built effective communication channels with faculty and students to foster teamwork.
- Managed administrative duties to keep daily office functions smooth.
- Aided in executing academic programs by coordinating schedules and resources.
- Enhanced document handling by implementing digital solutions.
- Guided new students on accessing campus services and resources.
Bank Manager
Fleet Bank
Pine Island, NY
01.1986 - 05.1996
- Managed daily branch operations, ensuring compliance with banking regulations and company policies.
- Developed training programs for staff, enhancing customer service skills and operational efficiency.
- Analyzed financial reports to identify trends, informing strategic decisions for branch growth.
- Implemented process improvements, reducing transaction times and increasing customer satisfaction rates.
- Oversaw performance management of team members, fostering a culture of accountability and excellence.
- Coordinated marketing initiatives to promote new banking products, driving increased engagement in local community.
Education
Bachelor of Arts - History , Political Science
Mount Saint Mary College
Newburgh, NY05.1997
Skills
Exceptional communication
Documentation management
Reporting and analytics
Customer service expertise
Data entry skills
Strong organization
Additional Information
Retired but looking for employment to keep my mind busy.
Timeline
Assistant to Registrar
Mount Saint Mary College
03.1996 - 06.2006
Bank Manager
Fleet Bank
01.1986 - 05.1996
Enrollment Specialist
University of Scranton
2006 - 04.2016
Bachelor of Arts - History , Political Science
Mount Saint Mary College