DIANE WELCH
Yuma,AZ
Summary
Results-driven patient access representative focused on optimizing patient pre-registration and financial clearance processes. Expertise in demographic verification, insurance eligibility determination, and prior balance assessments. Provides clear communication regarding insurance benefits and patient financial obligations, ensuring compliance with no surprise billing laws. Successfully secures patient liability prior to service delivery, enhancing operational efficiency
Overview
10
10
years of professional experience
Work History
Radiology Healthcare Scheduler
Banner Health
Phoenix, AZ
01.2024 - Current
- Manage 50-80 patient calls daily to ensure effective radiology scheduling.
- Coordinate diagnostic imaging services scheduling, including X-rays, CT scans, ultrasounds, and MRIs.
- Maintain patient accounts to uphold healthcare record integrity.
- Streamline service efficiency by indexing orders and managing insurance updates.
- Leverage electronic health record systems for appointment and diagnostic test scheduling.
- Provide exceptional customer service to enhance patient experiences.
- Respond to inquiries to reinforce strong patient communication.
Patient Access Representative
Yuma Regional Medical Center
Yuma, AZ
01.2024 - 10.2024
- Conducted face-to-face interviews to register patients, obtaining necessary demographic and insurance details.
- Verified insurance coverage and explained payment options to enhance understanding.
- Streamlined registration processes, leading to improved accuracy and minimized wait times.
- Collected payments at the time of service, ensuring proper cash handling procedures.
- Answered patient inquiries via phone professionally, creating a supportive environment.
- Greeted patients upon arrival, guiding them through check-in efficiently.
- Managed document scanning into electronic medical records system for easy access.
- Secured necessary signatures for compliance with privacy regulations.
PFS Financial Assistance Specialist
Yuma Regional Medical Center
Yuma, AZ
05.2022 - 01.2024
- Informed patients about options for financial assistance and available resources.
- Conducted meetings with clients to evaluate their financial conditions thoroughly.
- Examined accounts to ascertain eligibility for multiple financial assistance programs.
- Authored guides to simplify the financial aid application process for patients.
- Quickly addressed inquiries concerning policies for financial assistance programs.
- Guided patients in preparing essential documentation for aid applications.
- Established and managed payment plans for patient accounts.
- Handled payment processing on patient accounts, ensuring timely updates.
Financial Counselor
Mayo Clinic
Rochester, MN
02.2022 - 05.2022
- Provided comprehensive financial counseling to patients about insurance and billing inquiries.
- Supported patients in understanding their financial responsibilities and available payment options.
- Resolved billing discrepancies by reviewing patient accounts thoroughly and promptly.
- Guided patients through completion of necessary paperwork for financial aid applications.
- Educated patients on resources for financial assistance programs.
- Managed payment processing and developed payment plans to enhance accessibility.
- Utilized strong customer service skills to address patient concerns effectively.
Admitting Representative II
Houston Methodist
The Woodlands, TX
08.2017 - 11.2021
- Efficiently registered emergency and outpatient patients, streamlining workflows and minimizing wait times.
- Coordinated COVID clinic test site operations, providing seamless patient testing experiences.
- Verified insurance eligibility before admission and managed upfront collections to enhance financial accuracy.
- Trained new staff and cross-trained personnel across departments to ensure team versatility.
- Greeted patients with empathy, creating a professional atmosphere for families.
- Processed admissions paperwork accurately, ensuring timely patient information collection.
- Handled inquiries related to admission processes and services offered, providing clear guidance.
- Maintained strict confidentiality of sensitive patient data in all interactions.
Patient Affairs Coordinator
Houston Methodist Hospital
Houston, TX
07.2016 - 08.2017
- Streamlined patient scheduling using electronic health record systems for improved workflow efficiency.
- Supervised front desk operations, maintaining high standards of customer service.
- Led appointment scheduling and patient registration, minimizing wait times and enhancing patient experience.
- Managed billing inquiries while providing staff training on Epic to maximize proficiency.
- Coordinated insurance verification and authorization processes to enhance operational effectiveness.
- Facilitated effective communication across departments for smoother workflows.
- Assisted with patient intake procedures by gathering required information and paperwork.
Education
High school diploma -
Kofa High School
Yuma, AZ, US06.1988
Skills
- Insurance eligibility verification
- Customer support services
- Resolution of issues
- Attention to detail in tasks
- Management of time effectively
- Efficiency in multi-tasking
- Registration of patients
- Communication proficiency
- Etiquette in telephone interactions
- Collection of payments and co-pays
- Ability to remain calm under pressure
- Collaboration within teams
Timeline
Radiology Healthcare Scheduler
Banner Health
01.2024 - Current
Patient Access Representative
Yuma Regional Medical Center
01.2024 - 10.2024
PFS Financial Assistance Specialist
Yuma Regional Medical Center
05.2022 - 01.2024
Financial Counselor
Mayo Clinic
02.2022 - 05.2022
Admitting Representative II
Houston Methodist
08.2017 - 11.2021
Patient Affairs Coordinator
Houston Methodist Hospital
07.2016 - 08.2017
High school diploma -
Kofa High School