Samantha Rose Kopp
Minneapolis
Summary
Detail-oriented healthcare and financial services professional with expertise in patient scheduling, insurance verification, secure data handling, and customer relationship support. Proven ability to manage confidential information, resolve complex issues, and navigate multiple systems within regulated environments. Strong communicator who adapts quickly while maintaining high accuracy in all tasks. Currently pursuing a bachelor’s degree in Data Analytics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Scheduler / Receptionist
Eye Care Center
09.2024 - Current
- Manage patient scheduling and provider calendars in a busy clinical environment
- Verify insurance eligibility, update patient charts, and ensure HIPAA compliance
- Provide front-desk support including check-in, multi-line phone management, and appointment coordination
- Assist patients with inquiries and support provider workflow accuracy
- Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
- Coordinated with medical staff to optimize scheduling processes and improve patient flow.
Customer Relationship Management Specialist
Corner Home Medical
10.2023 - 05.2024
- Processed patient orders for medical equipment and supplies
- Verified insurance coverage, completed prior authorizations, and utilized ICD-9 codes
- Resolved patient billing and service concerns while maintaining documentation accuracy
- Supported compliance and confidentiality standards in healthcare operations
- Resolved customer inquiries through phone, email, and chat channels efficiently.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Implemented visual merchandising strategies for retail displays, driving higher product sales within the shop.
Customer Service Representative (Federal Reserve Assignment)
Manifest Technology / Federal Reserve Bank
05.2022 - 06.2023
- Supported secure consumer banking inquiries using Excel, TreasuryDirect, Siebel, and Outlook
- Verified identity, processed sensitive financial information, and recorded detailed case notes
- Resolved account concerns in a regulated federal environment with accuracy and confidentiality
- Assisted customers in understanding financial policies and services
- Resolved customer inquiries through multiple channels, ensuring high satisfaction and timely responses.
- Assisted in troubleshooting technical issues, enhancing user experience with systems and tools.
Optum Health Care Advisor
UnitedHealth Group
01.2021 - 02.2022
- Guided patients on insurance benefits, claims, and coverage options
- Ensured HIPAA compliance while handling protected medical and financial data
- Coordinated with providers and insurers to resolve billing and claims issues
- Provided compassionate, solution-focused support to members
- Provided personalized support to members navigating healthcare benefits and services.
Education
Bachelor’s - Data Analytics
Southern New Hampshire University (SNHU)
Manchester, NH05-2028
Skills
- Efficient patient scheduling management
- Insurance eligibility verification
- HIPAA regulations knowledge
- Claims processing
- Financial services support
- Excel spreadsheet management expertise
- Email management
- Documentation Accuracy
- Effective issue resolution
- Proficient in managing multiple tasks
- Organizational time strategies
- Client relations expertise
- Fax managment
Certification
Applied Big Data Analysis Certification from Century College 2023
Timeline
Medical Scheduler / Receptionist
Eye Care Center
09.2024 - Current
Customer Relationship Management Specialist
Corner Home Medical
10.2023 - 05.2024
Customer Service Representative (Federal Reserve Assignment)
Manifest Technology / Federal Reserve Bank
05.2022 - 06.2023
Optum Health Care Advisor
UnitedHealth Group
01.2021 - 02.2022
Bachelor’s - Data Analytics
Southern New Hampshire University (SNHU)
Professional Attributes
- High accuracy in documentation & data review
- Strong communication & empathy in customer-facing roles
- Fast learner with proven multi-system navigation ability
- Analytical, dependable, and self-motivated
Systems
I have previously worked with systems such as
- Weave
- Compulink
- Siebel
- CRM/EHR Systems
- TreasuryDirect