
Dynamic and detail-oriented professional with extensive experience as a Lead Front Office Receptionist at Dr. Erik Roos. Expert in surgical appointment coordination and insurance eligibility verification, demonstrating exceptional interpersonal communication skills. Proven ability to streamline patient intake processes while ensuring HIPAA compliance and meticulous record management.
Within my personal life, I have assisted as a caregiver / spouse at several successful sessions at Enloe Cardio Pulmonary Rehab. As well as, actively participated in managing my late spouses multiple health conditions in conjunction with extensive cardiac conditions leading up to heart failure, listing for transplant and LVAD placement. He was a respected & compliant patient at Enloe Cardiology, Stanford Cardiovascular Medicine and Mercy Medical Advanced Heart Failure & Transplant.
Dedicated and detail-oriented professional with over 20 years in healthcare administration and patient coordination, Skilled in mangaging multiple priorities in a high volume and fast paced setting. Proven ability to collaborate inclusively with healthcare professionals, coworkers, patients and caregivers from diverse backgrounds and perspectives.
Daily employment responsibities include all front office reception duties, surgery scheduling ( Enloe EPIC exteral access ), insurance verification, referrals and authoriztions, coordinator for medical records and clearances, new patient intake coordinator.
Experienced in answering multi-line phones, scheduling, cashier, operation and maintenance of office equipment, typing, skilled with computers and software programs, coordinating treatment for medically compromised patients, preparing forms, contacting offices, and ensuring return of documents, processing of referrals, insurance verification, benefits and authoriazations.
Strong interpersonal communication and organizational skills. As well as, exceptional attention to detail while still performing with speed and accuracy. Patience with others and commitment to my job is what I am recognized and respected for by my peers.