Diane DeHaven

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.

• Adaptable and proficient in learning new concepts quickly and efficiently.
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***In 2022 I was #2 in the Company in Investment Sales***

• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Led cross-functional teams to enhance operational efficiency and streamline banking processes.
• Developed and implemented strategic initiatives to improve customer service and satisfaction levels.
• Mentored junior managers, fostering professional growth and enhancing team performance.
• Analyzed market trends to inform product development and drive competitive advantage.
• Optimized workflow processes, resulting in improved transaction accuracy and reduced turnaround times.
• Conducted risk assessments to ensure compliance with regulatory standards and safeguard assets.
• Collaborated with senior leadership to establish long-term business objectives and strategies.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

I was also in Collections, & Sales Finance. I left for 6 months to work In Agency Bill Collections at Atlantic Mutual Company but returned to Dominion which became First Union and went back into the branch network in customer service until I resigned in 1997 to go to First Citizens Bank

Started as part time sales associate and then went full time as assistant manager. ***This is estimate of actual month started.