Kenneth Fuqua
Pelham,NC
Summary
Dynamic professional with extensive experience at North Carolina State Employees Credit Union, excelling in member service and problem-solving. Proven track record in training teams and enhancing service quality, while managing high-volume call traffic. Dependable and responsible, I consistently deliver exceptional results and foster collaboration to drive member satisfaction.
Overview
16
16
years of professional experience
Work History
MSS SR FSR
North Carolina State Employees Credit Union
Greensboro NC
11.2015 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Trained and mentored staff, enhancing team performance and service quality.
- Resolved escalated member issues, maintaining high satisfaction levels across services offered.
- Trained team members on performance metrics and consumer behavior identification.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume call traffic while maintaining professionalism and composure.
- Delivered prompt service to prioritize member needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring member satisfaction at all times.
Vault Manager
Virginia Bank & Trust
Danville Va
03.2012 - 11.2015
- Managed vault operations, ensuring compliance with security protocols and regulatory requirements.
- Oversaw cash handling procedures, minimizing discrepancies and enhancing accuracy in vault transactions.
- Developed and implemented training programs for staff on vault management best practices.
- Conducted regular audits of vault inventory, identifying areas for improvement in efficiency and accountability.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Encouraged ongoing professional development among staff by offering opportunities for training, certification, and skills advancement within the vault management field.
- Ensured timely and accurate processing of customer transactions, resulting in high levels of satisfaction.
Teller
American National Bank
Danville Va
06.2010 - 03.2012
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity, balancing daily transactions and conducting audits as required.
- Trained new tellers on operational procedures, fostering a collaborative work environment.
- Collaborated with management to develop training materials that improved teller onboarding experience.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Associate of Arts -
Piedmont Community College
Roxboro, NC01.2023
High School Diploma -
Bartlett Yancey High School
Yanceyville NC06.2009
Skills
- Customer service
- Problem-solving
- Time management
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
- Decision-making
Timeline
MSS SR FSR
North Carolina State Employees Credit Union
11.2015 - Current
Vault Manager
Virginia Bank & Trust
03.2012 - 11.2015
Teller
American National Bank
06.2010 - 03.2012
Associate of Arts -
Piedmont Community College
High School Diploma -
Bartlett Yancey High School