Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyeisha Carter

Tuscaloosa

Summary

Dynamic professional with a proven track record at SmartBank, enhancing account security and customer trust through effective communication and fraud detection. Skilled in problem-solving and critical thinking, I successfully managed client accounts at Mariner Finance, driving a 20% increase in renewal rates while ensuring compliance and minimizing financial risks.

Overview

6
6
years of professional experience

Work History

Sr. FSR

SmartBank
06.2023 - Current
  • Monitor customer transactions and account behavior for potential red flags or inconsistencies.
  • Assist in documenting and reporting suspicious activities while supporting fraud detection procedures.
  • Deliver accurate financial service, ensuring compliance with regulatory and bank policies.
  • Strengthen account security and customer trust through education and clear communication.

Account Representative

Mariner Finance
05.2022 - 06.2023
  • Managed 50+ client accounts with consistent follow-ups, contributing to a 20% increase in renewal rates.
  • Conducted detailed client research and analysis to support risk-based decisions and strategy development.
  • Collaborated with internal teams to flag questionable applications or credit risks, reducing onboarding errors.
  • Produced reports and summaries for team leads to inform business growth and client retention strategies.

Bookkeeper

Spiller Furniture and Mattress
12.2019 - 05.2021
  • Oversaw accounts payable/receivable and ensured accurate reconciliations in line with audit standards.
  • Identified and corrected ledger discrepancies, minimizing financial risks.
  • Assisted with preparation of monthly financial reports and documentation for internal review.
  • Maintained compliance with GAAP and internal control procedures.

Education

Communicative Disorders

The University of Alabama
Tuscaloosa, AL
12-2019

High School Diploma -

Tuscaloosa County High School
Tuscaloosa, AL
05-2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to details
  • Critical thinking
  • Computer skills
  • Decision-making

Timeline

Sr. FSR

SmartBank
06.2023 - Current

Account Representative

Mariner Finance
05.2022 - 06.2023

Bookkeeper

Spiller Furniture and Mattress
12.2019 - 05.2021

Communicative Disorders

The University of Alabama

High School Diploma -

Tuscaloosa County High School

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