Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianela Vargas

Miami,FL

Summary

Committed and hardworking supervisor with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated supervisor with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable supervisor offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in different areas and flexible with changing business needs.

Overview

3
3
years of professional experience

Work History

Front Line Attendant

Bj's Wholesale Club
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Supervisor

Boni Bakey
03.2020 - 06.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
05.2022

Skills

  • Money Handling
  • Customer Transactions
  • Refunds and Exchanges
  • Cooperative Attitude
  • Cash Drawer Management
  • Cash Management
  • Online Orders Preparation
  • Sales Expertise
  • Sweeping and Mopping
  • Critical Thinking
  • Till Counting
  • Customer Relations
  • Time Management Skills

Timeline

Front Line Attendant

Bj's Wholesale Club
08.2022 - Current

Supervisor

Boni Bakey
03.2020 - 06.2022

High School Diploma -

Miami Coral Park Senior High School
Dianela Vargas