Dianelis Beltran Martinez
West Palm Beach,FL
Summary
Driven professional with a strong more than 5 years of background in Remote customer service and remote Patient Access Representative, demonstrated through roles at ASB Trucking Express LLC. and other leading companies. Excelled in enhancing customer satisfaction and streamlining order processes, showcasing excellent communication and problem-solving skills. Proven ability to work well under pressure, achieving significant improvements in service delivery.
Overview
6
6
years of professional experience
Work History
Remote Patient Access Representative
Florida Kids Dental
03.2021 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Execute additional responsibilities as assigned.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Coordinate appointments scheduling.
Remote Customer Service and Dispatch
ASB Trucking Express LLC
03.2018 - 01.2021
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FLSkills
- Typing Speed and Accuracy
- Technical Proficiency w/ customer service
- Insurance claims experience , Medicaid,Medicare PPO's, HMO's
- Self-Motivation and discipline is a plus
- Customer service-oriented
- Professional phone etiquette
- Database management
- Excellent communication skills
- Flexible
- Accurate and detailed
- Articulate and well-spoken
- Works well under pressure
- Collaboration tools: Experience with tools like Zoom
- Time managment
- Available to work more than 8 hours if need it
Timeline
Remote Patient Access Representative
Florida Kids Dental
03.2021 - Current
Remote Customer Service and Dispatch
ASB Trucking Express LLC
03.2018 - 01.2021
High School Diploma -
Forest Hill Community High School