Ebony Willis
Hartsville,SC
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
Work History
Remote Patient Access Representative
Banner Health, University Medical Center
Phoenix, AZ
01.2023 - 05.2024
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Screened patients for eligibility for state, local and federal assistance programs.
Remote Customer Care Representative
Clinical Health Network
New York, NY
02.2022 - 12.2022
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Promoted available products and services to customers during service, account management and order calls.
- Updated Cerner system with order specifics and customer details, preferences and billing information.
Remote Customer Care Representative
American Heart Association
Dallas, Texas
08.2020 - 01.2022
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Performed website troubleshooting, and provided detailed E-learning courses to students, training centers, and instructors.
Benefits Specialist
Benefitfocus
Charleston, SC
02.2016 - 06.2020
- Radically simplified benefits for everyone, ensuring that individuals can make informed decisions for their needs. We empowered them with the tools necessary to take control of their health and financial wellness.
- We highly valued the privacy and prioritize respecting and protecting it.
- Fostering a work environment where differences are understood, valued, and intentionally pursued.
Education
Associate of Applied Science -
South University
Savannah, GASkills
- Cerner
- Epic
- Medical Billing
- Team Leadership
- Medical Terminology
- Registration management
- Appointment Scheduling
- Registration and Admissions
- Insurance company knowledgeable
- HIPAA Compliance
Timeline
Remote Patient Access Representative
Banner Health, University Medical Center
01.2023 - 05.2024
Remote Customer Care Representative
Clinical Health Network
02.2022 - 12.2022
Remote Customer Care Representative
American Heart Association
08.2020 - 01.2022
Benefits Specialist
Benefitfocus
02.2016 - 06.2020
Associate of Applied Science -
South University
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