Lanaya Murphy

Mobile,AL

Summary

Dynamic Patient Access Representative with a strong work ethic and exceptional attention to detail, experienced at Optum Tenet Healthcare. Proficient in Epic and Cerner, I excel in scheduling and managing patient flow while ensuring HIPAA compliance. Committed to delivering outstanding customer service and maintaining accurate patient records.

Overview

years of professional experience

Work History

Remote Scheduler / Patient Access Representative

Optum Tenet Healthcare

Remote

01.2024 - Current

Schedule outpatient and inpatient procedures systems.
Review referrals and authorizations to ensure services are approved.
Collaborate with providers, insurance companies, and departments to manage scheduling flow.
Provide clear instructions to patients regarding appointment preparation and documentation needed.
Maintain up-to-date and accurate patient records and ensure HIPAA compliance.

Patient Access Representative / Scheduler

USA Health

Mobile, AL

10.2022 - 01.2024

Greet patients and collect accurate demographic, insurance, and medical information.
Schedule appointments, procedures, and follow-ups
Collaborate with nurses, physicians, and departments to manage patient flow.
Educate patients on visit expectations, financial responsibilities, and required documents.
Handle sensitive health information with discretion and accuracy.

Remote Patient Access Representative / Scheduler

Alorica

06.2020 - 10.2022

Answer incoming calls from patients and providers to schedule appointments and verify insurance.
Input and update patient data.
Confirm appointment details and follow up on pre-registration needs.
Provide excellent customer service while navigating multiple systems simultaneously.
Adhere to HIPAA and company compliance protocols.

Skills

Computer skills
Attention to detail
Data entry

Strong work ethic
Epic
Cerner

Timeline