Ginger Sherman
Tripoli,WI
Summary
Friendly and positive employee with excellent communication and interpersonal skills. Able to maintain composure and deliver quality service in high-pressure environments. Experienced in taking orders and preparing beverages and food in a Barnes and Noble Cafe serving Starbucks beverages.
Overview
17
17
years of professional experience
Work History
Patient Access Scheduler
Aspirus Health-Tomahawk, WI
Tomahawk, WI
02.2024 - 08.2024
- Manage inbound and outbound calls
- Schedule specialty and diagnostic appointments, following scheduling guidelines and protocols
- Verify patient information, to ensure that it is up to date and correct on their chart
- Greet patients on the phone in a kind and professional manner, answer any questions they may have, and help them schedule appointments
- Communicate with patients to update them on the status of their referrals and scheduled appointments
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Maintain ongoing tracking and appropriate documentation on referrals.
Medical Receptionist
Aspirus-Rhinelander, WI
Rhinelander, WI
11.2021 - 02.2024
- Greet, register, and assist patients professionally
- Make walk-in clinic appointments, and triage patients appropriately
- Initiate emergency overhead response to respond to patient emergency situations in the clinic
- Obtain and maintain complete and accurate registration records
- Perform all duties within HIPAA regulations
- Efficiently schedule patient appointments according to established parameters
- Organize and input data into electronic health records
- Support office with administrative and secretarial tasks
- Communicate with nurses, medical assistants, and providers about patient's needs and appointments.
Patient Scheduling Representative
UW Health American Family Children's Hospital-Madison, WI
Madison, WI
09.2019 - 11.2021
- Answer incoming phone calls, gathering information to route appropriately
- Schedule appointments via phone, in-person, or electronic correspondence
- Communicate in a manner consistent with positive patient relations
- Greet all patients and family members by smiling and making eye contact
- Provide helpful assistance in anticipating and responding to the needs of all patients and family members
- Remain calm under pressure and effectively deal with difficult people
- Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner
- Check out patients and print after-visit summaries
- Manage electronic worklists.
Daycare Teacher
Clubhouse for Kids-Middleton, WI
Middleton, WI
07.2011 - 09.2019
- Design and follow a full schedule of activities
- Provide basic care and caregiving activities
- Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing, etc.) to enhance the child's abilities
- Evaluate children's performance to make sure they are on the right learning track
- Remain in constant communication with parents and update them on the progress of their children
- Be prepared to follow the center's emergency plan in case of emergencies that may happen with the children in your care
- Observe children's interactions
- Identify behavioral problems and determine the right course of action
- Collaborate with other colleagues
- Adhere to teaching standards and safety regulations.
Customer Service Representative
American Girl-Middleton, WI
Middleton, WI
09.2017 - 12.2017
- Answer inbound phone calls, emails, or chat messages from customers
- Provide accurate information about a company's products or services
- Soft selling
- Provide information about promotional sales
- Process orders, returns, or payments
- Resolve customer complaints or issues in a timely manner.
Personal Care Worker (PCW)
Cedar Ridge Elder Services, LLC-Schofield, WI
Schofield, WI
09.2010 - 05.2011
- Ensure clients receive their medication on time
- Support clients who can't move on their own
- Help clients dress, bathe, eat, etc
- Assist clients with physical therapy exercises
- Cook meals according to their meal restrictions
- Do necessary housekeeping to maintain a clean environment
- Provide emotional support
- Inform physicians or supervisors about uncommon events
- Act quickly and responsibly in cases of emergency.
Personal Care Worker (PCW)
OPPORTUNITY INC-Wausau-WI
Wausau, WI
06.2007 - 08.2010
- Ensure clients receive their medication on time
- Provide transportation to and from appointments and outings
- Support clients who can't move on their own
- Help clients dress, bathe, eat, etc
- Assist clients with physical therapy exercises
- Cook meals according to food restrictions
- Help clients with their shopping
- Do necessary housekeeping to maintain a clean environment
- Provide emotional support
- Inform physicians or supervisors about uncommon events
- Act quickly and responsibly in cases of emergency.
Education
High school diploma or GED -
Wausau West High School
WI06.2001
Skills
- Problem Solving
- Customer Service
- Computer skills
- Accuracy and Efficiency
- Teamwork
- Multitasking
- Beverage Orders
- Food Service
- Cleanliness
Interests
I love bringing people together with food and drinks. I enjoy being a good host to my friends and family. Always excited to get together for family gatherings and have a good time.
Previous Experience
In 20023-2005, I worked as a member of the Cafe Team, at Barnes Noble Cafe. While working there, I learned how to:
- Deliver the perfect beverage and provide friendly, fast service.
- Make relevant beverage and food recommendations
- Ensure there was a clean and tidy environment
References
References available upon request.
Timeline
Patient Access Scheduler
Aspirus Health-Tomahawk, WI
02.2024 - 08.2024
Medical Receptionist
Aspirus-Rhinelander, WI
11.2021 - 02.2024
Patient Scheduling Representative
UW Health American Family Children's Hospital-Madison, WI
09.2019 - 11.2021
Customer Service Representative
American Girl-Middleton, WI
09.2017 - 12.2017
Daycare Teacher
Clubhouse for Kids-Middleton, WI
07.2011 - 09.2019
Personal Care Worker (PCW)
Cedar Ridge Elder Services, LLC-Schofield, WI
09.2010 - 05.2011
Personal Care Worker (PCW)
OPPORTUNITY INC-Wausau-WI
06.2007 - 08.2010
High school diploma or GED -
Wausau West High School
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