Dianely Hernandez
Hialeah,FL
Summary
Dedicated Customers service professional with thirty years of experience. Solid team player with a positive demeanor and proven skills and establishing rapport with clients. Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying to customer needs and delivering effected solutions to all problems. Bilingual, Hard Working and ready to join my next team.
Overview
25
25
years of professional experience
Work History
Office Building Cleaner
Petro Solutions
05.2018 - 08.2024
- Maintained a healthy work environment by disinfecting common areas, including restrooms and break rooms.
- Supported sustainability initiatives by properly sorting recyclables and managing waste disposal.
- Assisted with maintaining inventory of cleaning supplies, ordering products as needed to prevent shortages.
- Communicated proactively with supervisors regarding progress updates, challenges faced, or suggestions for improvement in cleaning routines.
- Contributed to a positive workplace atmosphere through consistent attention to detail in all cleaning tasks.
Nail Artist
My Beauty Salon & Spa
02.2014 - 05.2019
- Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
- Increased client retention rate by building strong relationships and offering personalized nail care solutions.
- Mentored junior nail technicians in advanced techniques and best practices, improving overall team performance.
- Utilized various tools and products skillfully to create intricate designs while maintaining the integrity of the natural nails.
Secretary
Aguilera Transport Service and Sales Corp.
05.2009 - 05.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
CNA
Private Child Care
01.2000 - 05.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Bachelor of Science - General Nursing
Escuela Politecnica Enfermeria
Cuba07.1991
High School Diploma -
Juan Manuel Marquez Pre-Universitario High School
Cuba07.1988
Skills
- Workplace Safety
- Reliability and punctuality
- Maintaining confidentiality
- Restroom maintenance
- Multitasking
- Sweeping and Mopping
- Appointment Scheduling
- Manicure Design
Timeline
Office Building Cleaner
Petro Solutions
05.2018 - 08.2024
Nail Artist
My Beauty Salon & Spa
02.2014 - 05.2019
Secretary
Aguilera Transport Service and Sales Corp.
05.2009 - 05.2015
CNA
Private Child Care
01.2000 - 05.2009
Bachelor of Science - General Nursing
Escuela Politecnica Enfermeria
High School Diploma -
Juan Manuel Marquez Pre-Universitario High School
Similar Profiles
Gisela CatanaGisela Catana
Front Desk Receptionist at Petro solutionsFront Desk Receptionist at Petro solutions
Noriel FigueredoNoriel Figueredo
Petroleum Technician at Petro SolutionsPetroleum Technician at Petro Solutions
Elias Rivera SantiagoElias Rivera Santiago
Welding and Fabricator Supervisor at Petro Industrial SolutionsWelding and Fabricator Supervisor at Petro Industrial Solutions