Dianelys Pena
Palm Spring Fl,FL
Summary
Proven leader in hospitality and service management, notably at Hilton Aeropot, where I spearheaded operations to enhance team efficiency and customer satisfaction. Expert in training and mentoring, my approach combines goal-oriented strategies with a friendly, positive attitude, significantly improving service delivery and operational workflows.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service
CONNISTON MIDDLE SCHOOL
08.2024 - Current
- Assisted in the development of emergency preparedness plans related to food service operations during natural disasters or other unforeseen circumstances that could impact normal facility operations.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Improved customer satisfaction by implementing streamlined food service operations and menu development.
- Cleaned counters, shelves, walls, furniture and equipment in food service areas.
SUPERVISOR
HOTEL AMRIT OCEAN RESORT
03.2024 - 06.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
SUPERVISOR
HILTON AEROPOT
08.2022 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
HOUSEKEEPING
Marriot Hotel ARIZONA CAMELBACK RESORT
ARIZONA
03.2022 - 07.2022
- Maintained a well-organized home environment for clients, overseeing housekeeping staff and property maintenance.
- Performed light housekeeping duties to maintain a clean, comfortable environment for clients.
- Performed routine housekeeping functions.
- Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
Education
INGENIERIA INDUSTRIAL Y CONTAVILIDAD -
UNIVERCIDAD CENTRAL DE LAS VILLAS
CUBA07-2006
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
SUPERVISOR
Timeline
Food Service
CONNISTON MIDDLE SCHOOL
08.2024 - Current
SUPERVISOR
HOTEL AMRIT OCEAN RESORT
03.2024 - 06.2024
SUPERVISOR
HILTON AEROPOT
08.2022 - 03.2024
HOUSEKEEPING
Marriot Hotel ARIZONA CAMELBACK RESORT
03.2022 - 07.2022
INGENIERIA INDUSTRIAL Y CONTAVILIDAD -
UNIVERCIDAD CENTRAL DE LAS VILLAS