Diane M Delgado
San Antonio,TX
Overview
16
16
years of professional experience
Work History
Bilingual Call Center Lead
SafeRide Health
12.2022 - Current
- Works closely with leadership to create positive work environment that fosters growth and communication.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Increased efficiency and team productivity by promoting operational best practices
Bilingual Customer Service Rep
SafeRide Health
06.2021 - 12.2022
- Respond to high volume calls from members, medical facilities, Transportation Providers and Health Plans
- Confirm eligibility and accurately entering ride details to ensure successful ride completions
- Adhere to company policies and actively working with other internal departments to quickly address real-time issues
- Assist with Special Projects.
General Market Manager
D&T Reliable Transportation, LLC
07.2020 - 04.2021
- Managed Dallas, California, Laredo, San Antonio, and Virginia markets
- Managed and supported office staff; interviewed, hired, and onboarded new drivers
- Monitored driver performance standards, took appropriate corrective action in order to meet standards
- Mentored, coached and reviewed performance of drivers.
Market Manager
02.2020 - 07.2020
- Assured non-emergency medical transportation vehicles-maintained compliance
- Worked closely with PRM, Field Supervisors, drivers, members and facilities to solve issues
- Provided education and outreach to avoid/resolve problems and increase productivity
- Consistently monitored all systems including communication, trip management, and escalations.
Router
11.2019 - 02.2020
- Scheduled and assigned trips as efficiently and effectively as possible
- Bought cancellations trips down by 20% and increased same day add on coverage by 100%
- Analyzed patient attendance information, proactively outreached to avoid cancellation/resolve problems.
Driver Field Supervisor
01.2018 - 11.2019
- Lead team of drivers, ensured proper coaching, training, performance management for direct reports
- Developed ongoing relationship with facilities via face to face and phone calls
- Appropriately tested and evaluated the knowledge and skills of vehicle operators.
NEMT Driver
09.2016 - 12.2017
- Safely picked up clients & transported to/from scheduled medical appointments
- Established new operations in new San Antonio and surrounding rural markets
- Communicated with managers to determine client destination and pick-up locations.
Executive Assistant/Office Manager
Chalermpong Sarakhun, MD
03.2008 - 12.2015
- Scheduled appointments for new and existing patients, answered emails, obtained insurance eligibility information
- Distributed forms to patients prior to visits and reviewed for completeness, entered into database
- Collected co-payments, coordinated clinic flow and made sure front/back offices ran smoothly
- Prepared/submitted claims, followed up with insurance payers on underpaid, unpaid, or rejected claims.
Education
Institute For Certification in Engineering Tech.
Farmingdale, NYACI Concrete Field Level I
ASHES, HS Equivalent
Jamaica, NYSkills
- Fluent in Spanish
Timeline
Bilingual Call Center Lead
SafeRide Health
12.2022 - Current
Bilingual Customer Service Rep
SafeRide Health
06.2021 - 12.2022
General Market Manager
D&T Reliable Transportation, LLC
07.2020 - 04.2021
Market Manager
02.2020 - 07.2020
Router
11.2019 - 02.2020
Driver Field Supervisor
01.2018 - 11.2019
NEMT Driver
09.2016 - 12.2017
Executive Assistant/Office Manager
Chalermpong Sarakhun, MD
03.2008 - 12.2015
Institute For Certification in Engineering Tech.
ACI Concrete Field Level I
ASHES, HS Equivalent