Amalia Meza
Terrell,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
8
8
years of professional experience
Work History
Bilingual Call Center Representative
Star Transit
08.2016 - Current
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of service changes.
- Sought ways to improve processes and services provided.
- Trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Managed a high volume of 70-100 in-bound calls daily
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Updated Client records and documented information accurately in the database.
- Scheduled transportation services for clients.
Education
Associate of Arts -
Trinity Valley Community College
Athens, TX08.2022
High School Diploma -
Terrell High School
Terrell, TX06.2016
Skills
- Strong Work Ethic
- Quality Assurance
- Data Entry
- Call Control
- Customer service optimization
- Answering questions
- Interpersonal Skills
- Fluent in Spanish
- Problem-solving skills
- Verbal and written communication
- Training experience
- Inbound phone calls
Languages
Spanish
Timeline
Bilingual Call Center Representative
Star Transit
08.2016 - Current
Associate of Arts -
Trinity Valley Community College
High School Diploma -
Terrell High School
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