Alexandra Mejia Jimenez
Winston Salem,NC
Summary
Experienced professional with superior communication skills, compassion, integrity, dedication, and a strong work ethic. Seeking a position to contribute to company growth and improve the quality of life for others.
Overview
6
6
years of professional experience
Work History
Bilingual Call Center Representative
First Horizon Bank
Winston-Salem, NC
01.2023 - Current
- Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
- Promoted from entry-level position due to demonstrated proficiency in handling complex calls requiring advanced language skills.
- Collaborated with colleagues on cross-functional initiatives aimed at enhancing the overall customer experience across multiple touchpoints.
- Collaborated with team members to share knowledge, improving problem-solving skills and fostering a supportive work environment.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
- Received numerous accolades and commendations from management for exceptional performance in handling high-pressure situations while maintaining composure and professionalism.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
- Built rapport with customers through active listening and empathy, fostering loyalty and repeat business opportunities.
- Handled escalated calls professionally, using effective conflict resolution techniques to reach satisfactory outcomes for all parties involved.
Machine Operator
Charter Medical Ltd
Winston-Salem, NC
07.2021 - 07.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Cashier / Customer Service
Mc Donald's
01.2020 - 01.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Built loyal clientele through friendly interactions and consistent appreciation
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Resolved complaints promptly and professionally
- Handled currency and credit transactions quickly and accurately
- Monitored orders and ensure they arrived in a quick and in an organized manner
- Counted money in cash drawer at the beginning and end of work shift.
Style Advisor/Sales Associate
Justice Tween Brands
Winston Salem
01.2019 - 01.2020
- Make contact via telephone with potential new clients
- Bilingual Interpreter
- Arrange meetings between management and new clients
- Check in with clients/gathering feedback
- Properly direct inbound and outbound calls
- Analyze business systems to ensure quality service
- Cross-train multiple customer service employees
- Answer and handle customer concerns in a timely fashion
- Work with upper management to improve customer service ratings.
Education
High school diploma
Robert B Glenn High
Skills
- Strong Communication skills
- Excellent Computer Skills (MS Office: Media, Word, Excel, PowerPoint, Publisher)
- Bilingual
- Problem Solving
- Time Management
- People Skills
- Customer Service Skill
- Empathy and patience
- Strong Work Ethic
- Fluent Bilingualism
- Cross-cultural awareness
References
Available upon request
Community Service
- Volunteer at Ronald McDonald House Charities of the Piedmont Triad
- Volunteer at Red Cross Blood Drive
- Volunteer Forsyth Humane Society
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Call Center Representative
First Horizon Bank
01.2023 - Current
Machine Operator
Charter Medical Ltd
07.2021 - 07.2022
Cashier / Customer Service
Mc Donald's
01.2020 - 01.2021
Style Advisor/Sales Associate
Justice Tween Brands
01.2019 - 01.2020
High school diploma
Robert B Glenn High