Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Michelle Vazquez

Dallas,TX

Summary

Bilingual professional with a strong work ethic and proven customer service expertise. Skilled in managing appointments and enhancing client satisfaction through effective communication. Recognized for training new employees and implementing sales techniques to increase service utilization. Fast learner with exceptional organizational skills.

Overview

2
2
years of professional experience

Work History

Bilingual Call Center Representative

Total Med Solutions
Plano, TX
11.2024 - 07.2025
  • Responded to inbound calls and addressed customer inquiries regarding Total Med's services and products.
  • Assisted patients in scheduling appointments for various services efficiently.
  • Verified insurance eligibility and coverage to facilitate patient access to services.
  • Communicated effectively with medical staff and providers for seamless service delivery.
  • Performed outbound calls when necessary to offer new promotions or follow up on inquiries or orders placed by customers.
  • Trained new employees on operational protocols and customer service standards.
  • Provided accurate information to customers regarding products and services.

Front Desk Sales Associate

Massage Envy
Allen, TX
01.2024 - 09.2024
  • Coordinated appointment bookings and cancellations while managing guest membership inquiries.
  • Guided guests through intake forms and facilitated upselling of memberships.
  • Promoted seasonal discounts to enhance service utilization and revenue.
  • Ensured the cleanliness of the clinic, lobby, and workspaces to maintain a professional environment.
  • Operated the cash register system to process payments from customers.

Childcare Provider

Self-employed
Allen, TX
02.2023 - 01.2024
  • Developed daily activity plans to promote the safety and well-being of infants and toddlers.
  • Prepared nutritious meals and snacks while maintaining accurate records of children's progress.
  • Ensured a clean, engaging environment to support child development and learning.
  • Engaged in creative play activities that promoted language development, physical activity, and problem-solving skills.

Education

High School Diploma -

Allen High School
Allen, TX
05.2021

Real Estate Courses

Champions Real Estate School
Plano, TX

Skills

  • Fluent in English and Spanish
  • Team collaboration
  • Sales techniques
  • Strong work ethic
  • Customer service
  • Efficient multitasking abilities
  • Adaptable leadership skills
  • Strong organizational capabilities
  • Fast learner

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Bilingual Call Center Representative

Total Med Solutions
11.2024 - 07.2025

Front Desk Sales Associate

Massage Envy
01.2024 - 09.2024

Childcare Provider

Self-employed
02.2023 - 01.2024

High School Diploma -

Allen High School

Real Estate Courses

Champions Real Estate School

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