Tatiana Agudelo
Tampa
Summary
Proven bilingual professional with a track record of enhancing customer satisfaction at Epiq Global through exceptional service and fluent communication in both English and Spanish. Excelled in problem-solving and efficiently managed high call volumes, significantly reducing wait times. Skilled in navigating complex customer interactions, demonstrating both strong verbal communication and an ability to improve operational outcomes.
Overview
5
5
years of professional experience
Work History
Bilingual Call Center Representative
Epiq Global
11.2023 - 12.2024
- Maintained up-to-date knowledge of company policies and procedures, ensuring proper guidance for customers during calls.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
- Promoted from entry-level position due to demonstrated proficiency in handling complex calls requiring advanced language skills.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
Delivery Driver
Optimal US Logistics
07.2023 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Amazon Flex
06.2022 - 06.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Health Insurance Sales Agent (Seasonal Contract)
Tranzact Insurance Solutions
08.2021 - 12.2021
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Improved client retention rates by conducting policy reviews and offering options for optimal coverage based on individual needs.
- Collaborated with team members to share best practices, optimize sales efforts, and improve overall performance.
- Educated potential customers about the benefits of various health insurance plans during seminars or one-on-one consultations.
Transportation/Translation Services Coordinator
Procare
01.2020 - 09.2020
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Requested and coordinated transport for clients.
- Coordinated multi-language projects, effectively delegating tasks among translators for timely completion.
Education
Bachelor of Science - Computer Science Engineering
Hillsborough Community College
Tampa, FL01-2027
High School Diploma -
Chamberlain High School
Tampa, FL06-2018
Skills
- Excellent Customer service
- Fluent in both Spanish and English
- Great verbal and written communication
- Problem solving
Timeline
Bilingual Call Center Representative
Epiq Global
11.2023 - 12.2024
Delivery Driver
Optimal US Logistics
07.2023 - 08.2023
Delivery Driver
Amazon Flex
06.2022 - 06.2023
Health Insurance Sales Agent (Seasonal Contract)
Tranzact Insurance Solutions
08.2021 - 12.2021
Transportation/Translation Services Coordinator
Procare
01.2020 - 09.2020
Bachelor of Science - Computer Science Engineering
Hillsborough Community College
High School Diploma -
Chamberlain High School
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