Diane M. Le
San Jose,CA
Summary
Dynamic leader excelling in strategic planning, operations management and business development. Versatile in talent development and business performance management, fostering high-performing teams to achieve exceptional results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Manager, Business Operations
HP Inc.
Palo Alto, CA
05.2023 - 01.2025
- Provide leadership in Service Delivery for Security Services and Active Care
- Formed core competency center for service onboarding, pre-sales and post-sales support
- Initiated the formation of enterprise-wide program management office
- Formation of PMO’s for Pan-HP Software, Sales Compensation, Care Pack experience, OneCPQ and transformation initiatives
- Service delivery for HP security services Wolfpro with customer account support
- Optimize service delivery through AI and automation
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
Sr. Manager, Business Process Engineering
HP Inc.
Palo Alto, CA
11.2020 - 05.2023
- Provide leadership to business process engineering for PS Services
- Center of excellence for LSS and ITIL expertise
- Responsible for Lifecycle Services supporting a $1.2B portfolio
- Responsible for lead-to-cash of Services Offerings
- Business process design for new service introductions end-to-end
- Define customer journey requirements for service offer and portfolio design
- Business Process Engineering and Design with staff of 15
- M&A Integration for Teradici and Poly for Day1 & Day2
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
Sr. Manager, Global Service Delivery
HP Inc.
Palo Alto, CA
01.2014 - 11.2020
- Led New Service Introduction (NSI) for Customer Support
- Responsible for Customer Success Management
- Drive the development of high gross margin contractual services business for PC products across regions and BU in a global capacity
- Involved in the development of HP's Device-as-a-service (DaaS) including DaaS for Apple
- Championed growth business of services in BPS and CPS with 25%-40% gross margin
- Lead the Service Design of new solution offers
- Growing contractual business of $295M through automation in ServiceNOW
- M&A Integration with Bromium Security integrating SAP, MS Dynamics with Salesforce
- Provided strategic direction to departmental heads regarding resource allocation decisions with staff of 11
Sr. Manager, EG Global Alliances
Hewlett-Packard
Palo Alto, CA
12.2010 - 12.2013
- Led Business Development planning and overall Strategy and Operations to grow business to $2.6B, includes strategy development and operational success
- Business development lead for Intel, BlueCat, BlueCoat and Polycom.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Responsible for managing partnerships with Symantec, VMWare, Avaya, Redhat, Novell, Brocade, Microsoft, Polycom, Alcatel-Lucent, etc, among 150 partner portfolio
- Covering annual royalty of $200M through staff of 6
- Drive the planning of key strategic partnerships with SI’s, IVS’s and NSP’s with annual growth of 15% YoY
- Oversaw achievement of team quotas.
Channel and Sales Operations
Hewlett-Packard
Palo Alto, CA
11.2006 - 11.2010
- Serve in strategic function to develop 3-year roadmap for Channel Partner business
- Responsible for worldwide direction of engagement with channel partners to support BU’s and regions in supporting a $68B business for HP
- Drive the planning of $520M business benefit across Sales enablement, Partner support and Contra Control
- Provide strategic leadership to driving the result across business units (BU) and regional channel organizations
- Responsible for change management (MOC)
- Work directly with Sales Operations, Solution Partners Operation, IT and Channel Operations to realize vision
Strategic Alliance Manager
Hewlett-Packard
Palo Alto, CA
08.2004 - 11.2006
- Championed the strategic alliances between HP, Accenture and BEA to introduce new go-to-market offerings
- Identified new opportunities for collaboration with existing partners.
- Created detailed reports outlining alliance performance metrics and KPIs for executive level decision making purposes.
- Provided strategic guidance on developing successful partner programs that drive revenue growth.
- Lead global PMO for business development initiative
- Worldwide responsibility of ensuring a $30M incremental revenue through the development of new business
- Provide strategic leadership to driving the result of a CEO-sponsored corporate business plan
- Responsible for marketing, sales, collateral development and business planning for new product offering
- Work with regional sales execs to develop growth in business accounts and target product lines
- Participated in trade shows, conferences, events representing the company's interests in building strong alliances.
Enterprise Portfolio Manager
Hewlett-Packard
Palo Alto, CA
12.2002 - 08.2004
- Responsible for the management of a collection of security services on a global basis
- Provide strategic direction of the portfolio mix and service investment to accommodate needs of internal and trade accounts
- Manage ROI for portfolio and provide risk analysis for internal/external portfolio
- Provide strategic leadership to regional and global service managers to devise roadmap and evolution of services
- Align customer business planning with IT business planning, articulate the broad plan for achieving its goals and objectives in order to enable the services
- Develop strategic alliances with delivery organizations and vendors to enable the deployment of new capabilities
Corporate IT Manager
Hewlett-Packard
Palo Alto, CA
09.2000 - 12.2002
- Functional IT manager with department P&L responsibilities
- Provided development, support and consulting to internal business units
- Staff managers with extended globally distributed staff of 24
- Responsible for IT cost envelope with overall department budget of $3.3M
- Defined and implemented strategic enterprise-wide program with a cost savings of $16.3M in a $44.8M business
- Implemented technical solutions in Oracle to reduce operational cost and headcount
- Negotiated services and created service level agreements (SLA’s) through managed relationships with vendors
- Developed department KPI’s with regular QBR’s
- Controlled operational IT budget and expenditures within department parameters.
Education
B.S. - Management Information Systems
San Jose State University
M.B.A. - Technology Management
Santa Clara University
Skills
- Strategic planning
- Talent Development
- Operations Management
- Resource Allocation
- Business Development
- IT Management
- Program Management
- Market Launch Strategy
- Business performance management
Accomplishments
- Stock Award and Recognition (STAR)
- eAward, Department Recognition Award
- Co-founder of 501(c)3 non-profit organization
- President, VAPW –Professional Women’s Org of Silicon Valley
- 2023 Community Impact Award
Certification
- ITIL v4 Foundation Certification
- McKinsey Management Accelerator Leadership Academy
Timeline
Sr. Manager, Business Operations
HP Inc.
05.2023 - 01.2025
Sr. Manager, Business Process Engineering
HP Inc.
11.2020 - 05.2023
Sr. Manager, Global Service Delivery
HP Inc.
01.2014 - 11.2020
Sr. Manager, EG Global Alliances
Hewlett-Packard
12.2010 - 12.2013
Channel and Sales Operations
Hewlett-Packard
11.2006 - 11.2010
Strategic Alliance Manager
Hewlett-Packard
08.2004 - 11.2006
Enterprise Portfolio Manager
Hewlett-Packard
12.2002 - 08.2004
Corporate IT Manager
Hewlett-Packard
09.2000 - 12.2002
B.S. - Management Information Systems
San Jose State University
M.B.A. - Technology Management
Santa Clara University
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