Diane M. Miller
Buda,TX
Summary
Strategic-thinking account executive professional with over 40 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and persuasively introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.
Overview
37
37
years of professional experience
Work History
Territory Sales Lead
Super Inspector
Austin, TX
07.2022 - Current
- Developed and implemented territory sales strategies to increase market share.
- Identified new business opportunities, developed relationships with key customers, and increased revenue.
- Maintained accurate records of customer accounts and updated the CRM system regularly.
- Analyzed weekly and monthly sales data to determine trends in the marketplace and created action plans accordingly.
- Managed budgeting activities related to territory sales initiatives such as trade shows, promotions.
- Built trust among customers by providing excellent customer service throughout the entire sales cycle.
- Resolved any customer complaints promptly while maintaining high levels of professionalism.
- Actively monitored competitor activities in the region and identified potential areas of improvement or expansion opportunities.
- Attended industry events and conferences to stay up-to-date on best practices and gain insights into latest trends in the field.
- Organized webinars and seminars for clients and prospects aimed at increasing understanding of products and services offered by company.
- Provided guidance and support to junior members of the team in order fulfill their responsibilities effectively.
- Protected and grew business from established territory partners.
- Contacted current and prospective customers via telephone, email and in-person visits to consistently grow territory business.
Senior Sales Executive
Achosa Home Warranty, LLC
Buda, TX
07.2021 - 07.2022
- Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Presented products and features to customers, responded to concerns and redirected objections.
- Nurtured customer relationships to elevate customer experiences and facilitate sales.
- Built and maintained business partnerships and developed new business opportunities to drive competitive growth.
- Fielded customer questions and addressed concerns while emphasizing value of home warranty protection to encourage buyer confidence and drive sales.
Real Estate Account Executive
Fixd Repair LLC
Austin, Texas
01.2018 - 06.2021
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Monitored customer order process and addressed customer issues.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Realtor
EA Realty & JP & Assco. Realty
Austin, TX
07.2017 - 12.2020
- Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
- Managed real estate transactions from initiation to closing.
- Researched and determined competitive market price.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Indirect Account Manager
AT&T
Dallas, Texas
11.1995 - 07.2016
- Reduced process gaps, updating sales collateral and training materials while training; coaching & mentoring new hire mobility sales reps in 3rd party accounts (Apple; Best Buy; Sam's Club; Walmart)
- Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information.
- Authored intensive sales reports on representatives and customer categories to recommend detailed plans and implement through marketing and promotional programs.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Re-engaged lapsed accounts to establish relationships and promote products.
- AT&T Top Performers National award winner in 2001 & 2008.
- AT&T National Service Excellence award winner for outstanding contribution in creating & implementing a National Retail New Hire training program in 1998.
Customer Service Manager
Cross Communications
Warner, OK
03.1987 - 07.1995
Education
Real Estate License (currently Inactive) - Real Estate
Champions School of Real Estate
Round Rock, TX03.2017
Some College (No Degree) -
Connors State College
Warner, OKSkills
- Networking and business development
- Client relationship management
- Customer Service
- Account management
- Excellent communication skills
- Business negotiation
- Customer relationships
- Internet savvy
- Sales development
- Sales solutions
- Preparing contracts
- Event planning
- Strong lead development skills
- Client meetings
- Community involvement
- CRM
References
References available upon request
Timeline
Territory Sales Lead
Super Inspector
07.2022 - Current
Senior Sales Executive
Achosa Home Warranty, LLC
07.2021 - 07.2022
Real Estate Account Executive
Fixd Repair LLC
01.2018 - 06.2021
Realtor
EA Realty & JP & Assco. Realty
07.2017 - 12.2020
Indirect Account Manager
AT&T
11.1995 - 07.2016
Customer Service Manager
Cross Communications
03.1987 - 07.1995
Real Estate License (currently Inactive) - Real Estate
Champions School of Real Estate
Some College (No Degree) -
Connors State College