Diane Marie Bustos
Cheyenne
Summary
Accomplished Assistant Manager with a proven track record at Big D Sinclair, enhancing customer satisfaction and streamlining operations. Expert in sanitation techniques and adept at problem-solving, I excel in fostering team performance and maintaining high standards of service. My leadership has significantly reduced cash discrepancies, showcasing my dependability and attention to detail. I am a very dependable and loyal employee looking for permanent employment with an established company.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Big D Sinclair
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Shift Manager
Taco John's
04.2023 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
GED -
Adult Learning Center LCCC
Cheyenne WY04-1990
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Problem-solving
- Time management
- Cleaning expertise
- Floor cleaning and buffing
- Custodial machine operation
Timeline
Assistant Manager
Big D Sinclair
08.2024 - Current
Shift Manager
Taco John's
04.2023 - 11.2024
GED -
Adult Learning Center LCCC
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