Diane Semaan
Utica
Summary
Highly motivated business professional with a strong foundation in sales and management. Proven ability to drive sales growth, lead teams, and deliver exceptional customer service. Eager to leverage academic knowledge and hands-on experience in a dynamic role and contribute to the success of an organization.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
White House Black Market
Rochester Hills
07.2022 - Current
- Develop an effective system for tracking inventory levels, ensuring stock is available when needed.
- Manage the store's day-to-day operations, including customer service, inventory management, and staff scheduling.
- Identify areas of operational inefficiency and implemented solutions to streamline processes.
- Prepare detailed reports summarizing sales activity, customer feedback, and other relevant information.
Assistant Operations Manager
Nordstrom
Troy
04.2019 - 06.2020
- Developed a productive, profitable, and achievement-oriented working environment for employees.
- Evaluate operational strategies and recommended improvements.
- Apply lean management practices to improve efficiency by eliminating any non-value-adding activities from daily business.
- Leverage a fair evaluation process, employee reviews, and staff mentoring to drive performance and job satisfaction at all levels.
Assistant Department Manager
Nordstrom
Troy
08.2012 - 04.2019
- Assisted in managing daily operations and staff scheduling.
- Oversaw inventory management and replenishment processes.
- Supported sales initiatives by analyzing customer feedback and trends.
- Provided guidance and mentoring to department staff members.
- Monitored departmental progress against established goals and objectives.
- Evaluated job applications from potential candidates and conducted interviews when needed.
Store Manager
Steve Madden
West Hartford
09.2003 - 08.2012
- Prepared monthly reports on sales figures, expenses, and profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed strategies to maximize sales and profitability.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
Education
BBA - Business Administration
Walsh College
Troy, MI06-2025
Skills
- Sales forecasting
- Customer relationship management
- Mentoring and coaching
- Adaptability
- Hiring and training
- Strategic planning
Timeline
Assistant Store Manager
White House Black Market
07.2022 - Current
Assistant Operations Manager
Nordstrom
04.2019 - 06.2020
Assistant Department Manager
Nordstrom
08.2012 - 04.2019
Store Manager
Steve Madden
09.2003 - 08.2012
BBA - Business Administration
Walsh College