Dianesia Johnson
Memphis,US
Summary
Pharmacy Technician with extensive expertise in enhancing patient safety and compliance through accurate prescription filling and insurance claim processing. Proven ability to work closely with pharmacists and healthcare providers to optimize patient care plans, resulting in improved therapeutic outcomes. Dedicated to fostering a welcoming environment with empathetic customer service and a strong commitment to operational efficiency and pharmaceutical regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
FMH Pharmacy
Memphis, TN
03.2025 - Current
- Assisted in medication dispensing, ensuring accuracy and compliance, which significantly reduced patient wait times.
- Maintained precise inventory records and conducted regular audits to prevent stock discrepancies, enhancing operational efficiency.
- Reviewed prescription orders for potential interactions, promoting patient safety and fostering trust in pharmacy services.
- Worked closely with pharmacists and healthcare providers to optimize patient care plans, resulting in improved therapeutic outcomes.
- Provided empathetic customer service, addressing patient inquiries and fostering a welcoming environment in the pharmacy.
Pharmacy Technician
Walgreens
Memphis, TN
08.2024 - 01.2025
- Accurately filled prescriptions, enhancing patient safety and compliance.
- Collaborated with pharmacists to verify medication accuracy.
- Processed insurance claims efficiently, ensuring prompt service.
- Contributed to a culture of safety in patient care.
- Developed skills in pharmaceutical regulations and patient interaction.
- Provided compassionate customer service, addressing patient inquiries effectively and contributing to a welcoming pharmacy environment.
Security Guard
Clarion Security LLC
Memphis, TN
04.2023 - 01.2024
- Patrol warehouse perimeter, ensuring security and preventing unauthorized access.
- Enhanced safety measures, reducing unauthorized access incidents.
- Utilized surveillance techniques to monitor and secure premises.
- Collaborated with team to maintain high security standards.
- Implemented strategies resulting in measurable safety improvements.
Customer Service Representative
Teleperformance
Remote
08.2020 - 04.2023
- Handled inbound calls for United Healthcare, ensuring accurate issue resolution and customer satisfaction.
- Processed payments and updated medical records, maintaining precise billing and coding.
- Enhanced customer support by efficiently managing invoices and resolving billing inquiries.
- Collaborated with team to improve call handling processes, resulting in measurable customer satisfaction.
- Utilized problem-solving skills to address complex billing issues, achieving high resolution rates.
Supervisor
Electrolux
Memphis, TN
07.2017 - 07.2020
- Led employee management, ensuring shift coverage and addressing disciplinary actions effectively.
- Analyzed performance metrics to tailor training, enhancing productivity.
- Managed scheduling and time-off requests, maintaining operational efficiency.
- Identified training needs, developing programs that improved team skills.
- Implemented structured rules, fostering a disciplined work environment.
Customer Service Representative
Amazon
Memphis, TN
05.2015 - 06.2017
- Respond to customer inquiries, resolve issues, and provide solutions in a timely and efficient manner.
- Handle customer concerns through phone, via email, and chat, ensuring the highest level of customer satisfaction.
- Assist with onboarding and training of new team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
DSP
SRVS
Memphis, TN
05.2012 - 05.2015
- Support individuals with disabilities in daily tasks, enhancing independence and life quality.
- Promote self-reliance by tailoring assistance to individual needs, achieving measurable improvements.
- Facilitate personal growth through collaborative care, fostering a supportive environment.
- Address challenges with innovative solutions, ensuring effective problem-solving and client satisfaction.
Education
High school diploma -
G.W. Carver High School
Memphis, TN05.2009
Pharmacy Technician - undefined
Concorde Career College
Memphis08.2024
Skills
- Data Entry
- Safety Protocols
- Team Collaboration
- Pharmaceutical Sales
- Prescription Verification
- Attention to Detail
- Problem Solving
- Time Management
- Customer Relations
- Insurance Processing
- Quality Assurance
- Patient Education
- Inventory Control
- Critical Thinking
- Multitasking
- Confidentiality and HIPAA
Certification
- Guard Card
- Driver's License
- F Endorsement
- Pharmacy Technician License
- Class D Security
Courses
- Registered Pharmacy Technician
- Pharmacy Board
- Jun 2024 - Jun 2026
Timeline
Pharmacy Technician
FMH Pharmacy
03.2025 - Current
Pharmacy Technician
Walgreens
08.2024 - 01.2025
Security Guard
Clarion Security LLC
04.2023 - 01.2024
Customer Service Representative
Teleperformance
08.2020 - 04.2023
Supervisor
Electrolux
07.2017 - 07.2020
Customer Service Representative
Amazon
05.2015 - 06.2017
DSP
SRVS
05.2012 - 05.2015
Pharmacy Technician - undefined
Concorde Career College
High school diploma -
G.W. Carver High School