Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Dianet Echevarria Santos

Miami,Florida

Summary

Pursuing an Associate's Degree in Nursing to further enhance my expertise in the healthcare industry. Adept in team coordination, report analysis, and client-focused service, committed to contributing to organizational success.Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.Experienced with managing prescription processing and medication preparation. Utilizes strong organizational skills and attention to detail to ensure accuracy in all tasks. Knowledge of pharmaceutical guidelines and patient care procedures, ensuring efficient and safe pharmacy operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
03.2024 - Current
  • Assisted pharmacists in preparing and distributing medications.
  • Maintained patient records and managed inventory.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Prepared medication labels and packaging for prescriptions.
  • Interacted with patients and provided customer service.
  • Processed insurance claims and communicated with physicians.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.

Customer Service / Administrative Assistant

Peak Technologies
03.2023 - Current
  • Manage company supply purchases and handle inventory control.
  • Oversee personnel management and HR-related tasks.
  • Generate and analyze production reports for company performance tracking.
  • Attend daily meetings, manage employee time details, and correct time punches.
  • Distribute HR information and verify daily overtime consumption.
  • Extract and audit data for production accuracy and company compliance.
  • Address client escalations and provide support for problem resolution.
  • Participate in hiring processes and approve overtime based on company needs.
  • Apply 6S organizational principles to the warehouse environment.
  • Supported executive staff through scheduling meetings and preparing crucial documents.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Cashier

Ross Store
09.2023 - 10.2024
  • Processed transactions efficiently and provided exceptional customer service.
  • Handled cash, credit, and returns accurately.
  • Assisted with inventory organization and store maintenance.

Education

Associate of Nursing -

Florida National University

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University of Medicine, Cuba

Skills

  • Communication
  • Problem Solving
  • Leadership
  • Time Management
  • Decision Making
  • Analytical Skills
  • Team Oriented
  • Organization
  • Multitasking
  • Customer Service
  • Excel Proficiency
  • 6S Knowledge for Warehouse Efficiency
  • Confidentiality and HIPAA
  • Workflow optimization
  • Computer skills
  • Microsoft Excel
  • File organization
  • Administrative support
  • Critical thinking
  • Supervising staff

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Certification

  • High School Diploma
  • Medical Assistant
  • Phlebotomy Assistant
  • Pharmacy Technician
  • CPR Certification (American Health Association)

Languages

Spanish: Native
English: Proficient (Reading, Writing, and Communication)

Timeline

Pharmacy Technician

CVS Pharmacy
03.2024 - Current

Cashier

Ross Store
09.2023 - 10.2024

Customer Service / Administrative Assistant

Peak Technologies
03.2023 - Current

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University of Medicine, Cuba

Associate of Nursing -

Florida National University

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Dianet Echevarria Santos