Yelitza Jimenez
Fort Myers,FL
Summary
Detail-oriented Pharmacy Technician skilled in medication dispensing and patient education. Specializes in inventory management and accurate prescription processing. Enhances customer experiences through effective communication and service delivery. Contributes to a positive pharmacy environment by assisting pharmacists and addressing customer inquiries.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Pharmacy Technician
Publix
Fort Myers, FL
02.2025 - Current
- Assisted pharmacists in accurately filling and dispensing medications.
- Managed inventory levels and organized medication stock to ensure availability and reduce delays.
- Entered patient information and prescription details into pharmacy system.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and trust in pharmacy services.
- Maintained cleanliness and organization of pharmacy workspace daily.
- Educated customers on prescription usage and potential side effects, promoting safe medication practices.
- Collaborated with healthcare providers to ensure prompt medication availability.
- Restocked shelves with new supplies, ensuring accessibility.
Customer Service Officer
Publix
Fort Myers, Florida
01.2024 - 09.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to enhance customer service standards, leading to improved customer satisfaction.
- Educated customers on store promotions and product features, resulting in increased customer engagement.
- Trained new staff on customer service protocols and store policies to ensure consistent service quality.
- Provided customer service in a courteous and professional manner.
- Maintained product displays and ensured shelves were stocked properly.
- Monitored store cleanliness and organized merchandise for easy access.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FLSkills
- Medication dispensing
- Prescription processing
- Pharmacy customer support
- Patient data entry
- Inventory management
- Patient education
- Customer education
- Pharmacy communication
- Point of sale management
- Healthcare collaboration
- Time management
- Computer skills
- Task prioritization
- Multitasking
- Attention to detail
- First Aid/CPR
- Team collaboration
- Staff training
- Problem solving
- Communication
Languages
Spanish
Professional
Accomplishments
- EKG Certified
Certification
- CMAA CERT
Timeline
Pharmacy Technician
Publix
02.2025 - Current
Customer Service Officer
Publix
01.2024 - 09.2024
Associate of Arts -
Florida SouthWestern State College