Dianey Valdez
Harlingen,TX
Summary
Customer Service Representative resolving 20+ customer inquiries per shift and technical issues across phone and email support. Manages 25+ customer accounts per week, product support, and completes 50+ outbound transaction verification calls per week for a diverse client base. Brings strong Spanish communication and calm problem solving to fast-paced service work.
Overview
1
1
Language
6
6
years of professional experience
Work History
Call Customer Representative
ACT
10.2025 - Current
- Resolve 80% of customer issues on first contact through clear troubleshooting and follow-up.
- Handle 20+ customer inquiries per shift while maintaining accurate, courteous phone support.
- Resolve customer inquiries and technical issues by phone and email with clear, professional communication.
- Support customer accounts with detailed product guidance for a diverse client base.
- Conduct outbound calls to verify transactions and address questions before issues escalate.
- Use conflict resolution to de-escalate concerns and maintain positive customer interactions.
- Maintain responsive service across phone and email while balancing multiple account needs.
Barista
Starbucks
06.2025 - 10.2025
- Handle 20+ customer interactions per shift while keeping service moving during peak periods.
- Prepare high-volume beverages and complete orders quickly while meeting Starbucks speed and quality standards.
- Process custom orders through proprietary POS systems, handling cash, mobile payments, and loyalty programs accurately.
- Maintain an upbeat customer experience and support store team goals during peak service periods.
Customer Service Associate
Hobby Lobby
09.2023 - 08.2025
- Processed high-volume cash and credit transactions with 99% accuracy using POS systems while balancing daily drawers and receipts.
- Provided personalized merchandise guidance to improve the shopping experience and support positive customer feedback.
- Maintained and organized a large, dynamic sales floor to support visual merchandising standards and improve product accessibility.
- Reconciled cash drawers at close and resolved payment issues promptly to keep checkout operations moving.
- Supported inventory organization across the sales floor to keep merchandise accessible and displays well maintained.
Customer Service Associate
Goodwill
06.2023 - 12.2023
- Processed over 150 customer transactions daily using POS systems while maintaining efficient checkout flow.
- Organized and refreshed sales floor displays to improve product visibility and draw attention to featured items.
- Monitored inventory levels and submitted replenishment requests to prevent stock shortages and support product availability.
- Handled customer questions and escalations with a calm, service-focused approach that supported positive in-store experiences.
- Reconciled cash drawers and completed basic cash handling tasks accurately at the start and end of shifts.
Barista
7-Brew
02.2023 - 12.2023
- Prepared customized coffee drinks for 100+ customers per shift while maintaining brand standards for speed and quality.
- Processed orders and payments through POS systems to keep transactions accurate and customer flow efficient.
- Created a friendly, welcoming service experience that encouraged repeat business and stronger customer loyalty.
- Handled cash payments and drawer transactions with accuracy during fast-paced customer interactions.
- Balanced drink preparation with order accuracy to support smooth service during busy shifts.
- Resolved customer concerns with professionalism to maintain a positive experience at the counter.
- Worked closely with teammates to keep service moving and support consistent daily store operations.
Customer Service Associate
H-E-B
02.2021 - 09.2022
- Handled 20+ customer interactions per shift while resolving questions quickly and maintaining a positive shopping experience.
- Supported 100% customer satisfaction rate by addressing issues promptly and guiding shoppers through store needs.
- Collaborated with teammates on proactive problem-solving strategies to improve day-to-day store efficiency.
- Maintained store accessibility and cleanliness to support a safe, organized, and welcoming shopping environment.
- Operated POS systems and handled cash accurately while supporting smooth front-end transactions.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Harlingen, TX5 2029
High School Diploma - undefined
Harlingen High school south
harlingen tx8 2019
Skills
- Customer service
- Conflict resolution
- Pos systems
- Cash handling
- Inventory management
- Employee scheduling
- Team training
- Performance coaching
- Shift planning
- Sales floor supervision
- Customer escalation handling
- Performance metrics reporting
- Cash drawer reconciliation
Timeline
Call Customer Representative
ACT
10.2025 - Current
Barista
Starbucks
06.2025 - 10.2025
Customer Service Associate
Hobby Lobby
09.2023 - 08.2025
Customer Service Associate
Goodwill
06.2023 - 12.2023
Barista
7-Brew
02.2023 - 12.2023
Customer Service Associate
H-E-B
02.2021 - 09.2022
High School Diploma - undefined
Harlingen High school south
Bachelor of Science - Computer Science
Southern New Hampshire University