Dianici Diaz
Omaha,NE
Summary
A bilingual customer service professional with 4 years of experience at Northend Teleservices, consistently delivering exceptional support and building strong client relationships. A proven track record in providing top-tier customer service, combined with a compassionate approach as a Certified Nursing Assistant (CNA). Skilled in patient care, vital signs monitoring, and hygiene assistance, ensuring patient comfort and well-being. Known for exceptional communication, empathy, and time management in fast-paced environments, driving positive outcomes and high levels of efficiency in both customer service and healthcare settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Northend teleservices
Omaha, Nebraska
11.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Direct express
Omaha, Nebraska
06.2020 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Certified Nursing Assistant
Fountain View Retirement Village
Omaha, Nebraska
11.2018 - 06.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Ralston High School
Ralston05-2019
Skills
- Call Management
- Multi-Task Management
- Follow-up skills
- Credit card payment processing
- Call Center Operations
- Vital sign recording
- Documenting behaviors
- Care plan implementation
- Customer Service
Certification
- Certified Nursing Assistant
- Medication Aide
- Real Estate 66 hour course
- Cpr Certification
Timeline
Customer Service Representative
Northend teleservices
11.2022 - Current
Customer Service Representative
Direct express
06.2020 - 08.2022
Certified Nursing Assistant
Fountain View Retirement Village
11.2018 - 06.2020
- Certified Nursing Assistant
- Medication Aide
- Real Estate 66 hour course
- Cpr Certification
High School Diploma -
Ralston High School
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