Choyice Robinson
Medical Records
Kansas City,Missouri
Summary
Dedicated support associate with strong customer relations and schedule management skills. Proven ability to enhance operational efficiency and streamline processes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Support Associate
Keypoint Health Services
Baltimore, MD
02.2019 - 01.2026
- Assisted clients with inquiries, ensuring timely and accurate responses.
- Managed scheduling for appointments, enhancing operational efficiency.
- Coordinated communication between departments to streamline processes.
- Trained new staff on system usage and customer service protocols.
Medical Records and Health Information Technician
Johns Hopkins Hospital
Baltimore, MD
04.2007 - 02.2019
- Managed patient health records ensuring compliance with HIPAA regulations and organizational policies.
- Streamlined data entry processes, enhancing accuracy and reducing processing time for medical records.
- Trained new staff on electronic health record systems, fostering a thorough understanding of documentation standards.
Medical Records and Health Information Technician
Sheppard Pratt Psych Hospital
Baltimore, MD
02.2006 - 02.2007
- Collaborated with healthcare providers to ensure timely retrieval and dissemination of patient information.
- Managed patient health records ensuring compliance with HIPAA regulations and organizational policies.
- Streamlined data entry processes, enhancing accuracy and reducing processing time for medical records.
- Trained new staff on electronic health record systems, fostering a thorough understanding of documentation standards.
- Developed training materials for staff regarding updates in health information management practices and software tools.
- Led initiatives to improve data integrity and security measures within electronic health record systems.
Education
Bachelor of Arts - Communications
College of New Rochelle School of New Resources
New Rochelle, NY05-2001
No Degree -
Institute For Applied MedicalTechnology
New York, New York09-1994
Skills
- Customer support
- Customer relations
- Call center experience
- Documentation skills
- Documentation
- Schedule management
- Customer service
- Event coordination
- Recordkeeping skills
- Training and coaching
- Documentation and reporting
Certification
Project Home Certificate-Adult Foster Care
Languages
English
Professional Working
Timeline
Support Associate
Keypoint Health Services
02.2019 - 01.2026
Medical Records and Health Information Technician
Johns Hopkins Hospital
04.2007 - 02.2019
Medical Records and Health Information Technician
Sheppard Pratt Psych Hospital
02.2006 - 02.2007
Bachelor of Arts - Communications
College of New Rochelle School of New Resources
No Degree -
Institute For Applied MedicalTechnology