Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dianna Ann Hankins

Joppa,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Documentation Specialist/ Senior Processing Executive

Nuance Communications vendor- Cognizant Technology Solutions
, Remote
11.2021 - 04.2025
  • Worked nearly in real-time with physicians and their care teams to complete documentation of clinic visits, utilizing new technologies to create summaries of patient encounters.
  • Provided documentation coverage for a set of healthcare providers, summarizing patient clinic visits and entering data into EHR systems according to specific clinical guidelines and workflows.
  • Maintained a high-quality standard and adhered to account-specific documentation requirements, ensuring accurate and efficient documentation delivery within a couple of hours of patients visits.
  • Collaborated with managers to address feedback from providers.
  • Experience in multiple specialties including cardiology, family medicine, general practice, general surgery, internal medicine, neurology, obstetrics & gynecology, oncology & hematology, and vascular surgery.

Medical Assistant

Upper Chesapeake Harford Primary Care
09.2018 - 10.2021
  • Assisting with epic systems training.
  • Triage calls, manage inbox messages, data transfer, scheduling appointments.
  • Experience in floating between medical offices.
  • Collected and documented patient medical histories accurately.
  • Performed basic laboratory tests and handled specimen processing.
  • Educated patients on treatment plans and medication usage effectively.
  • Maintained inventory of medical supplies and ordered replacements as needed.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Medical Assistant

Greater Baltimore Medical Center
01.2013 - 09.2018
  • Working with Pulmonary/sleep specialists and residents in internal medicine.
  • Scheduled patient appointments and managed office calendar efficiently.
  • Collected and documented patient medical histories accurately.
  • Performed basic laboratory tests and handled specimen processing.

Education

Medical Assisting - associate degree

Kaplan Career Institute
Harrisburg, PA
02.2010

Skills

  • EHR documentation/ Data entry
  • Clinical summaries
  • Medical terminology
  • Compliance standards
  • Patient care coordination
  • Healthcare regulations
  • Quality assurance
  • Effective communication/team collaboration
  • Time management/problem solving
  • Document management
  • Transcribe recordings
  • Team player with positive attitude
  • Electronic medical record (EMR) software
  • Schedule appointments
  • Records maintenance professional
  • Self motivation
  • Multitasking ability

Certification

  • American Heart Association CPR/AED and first aid
  • National Registered Certified Medical Assistant
  • HIPAA certified

References

Available upon request.

Timeline

Quality Documentation Specialist/ Senior Processing Executive

Nuance Communications vendor- Cognizant Technology Solutions
11.2021 - 04.2025

Medical Assistant

Upper Chesapeake Harford Primary Care
09.2018 - 10.2021

Medical Assistant

Greater Baltimore Medical Center
01.2013 - 09.2018

Medical Assisting - associate degree

Kaplan Career Institute
Dianna Ann Hankins