Dianna Bilbrey
Yukon,OK
Summary
Results-driven Document Retrieval Specialist with over 22 years at LexisNexis, adept at document organization and administrative coordination. Proven track record in enhancing retrieval processes and maintaining strong client relationships. Detail-oriented and collaborative, skilled in financial management and proficient in Microsoft Excel for efficient recordkeeping and invoicing.
Overview
29
29
years of professional experience
Work History
Document Retrieval Specialist
Contract Employee to LexisNexis
04.2003 - 03.2025
- Received and processed email requests from LexisNexis for police reports utilized by insurance companies in claims for their customers.
- Organized requests based on the responsible police departments, effectively managing submissions to approximately 12 different agencies over a 22 year period.
- Directly communicated with various records departments and personnel, ensuring compliance with specified methods and request forms to streamline the retrieval process.
- Coordinated the payment and collection of requested reports, maintaining strong relationships with both records personnel and clients to facilitate smooth operations.
- Utilized Microsoft Excel to create and maintain spreadsheets documenting request statuses, matching completed reports to corresponding request forms upon receipt.
- Generated weekly invoices in Microsoft Word based on spreadsheet data, submitting them to LexisNexis for timely payment of services rendered.
- Maintained proper credentials to legally access and handle sensitive documents, ensuring proper destruction once documents were no longer required.
- Operated as a self-motivated contractor, demonstrating strong problem-solving skills and efficient communication, while successfully managing a work-from-home arrangement for over two decades.
Report Acquisition Specialis
Accident Report Services
01.2000 - 04.2003
- Responsible for locating and obtaining any needed report or document on behalf of insurance companies, law firms, prospective employers, etc.
- Demands great personal relation skills, and a keen understanding of jurisdictional boundaries.
- Coordinated the payment and collection of requested documents.
- Ultimately, Accident Report Services was bought by LexisNexis (formerly known as Choice Point) and I was personally recruited by LN to be a contracted service provider. I held that position for 22 years.
Customer Relations Supervisor
Million Air HBO - OKC
01.1996 - 01.2000
- Supervised a staff of five representatives. Including but not limited to: interviews/hiring, training, scheduling, and performance evaluations
- Designed and implemented a training manual
- Organized ground services for Corporate and General Aviation personnel and their passengers
- Including but not limited to: fuel dispatch, ground transportation, hotel and rental car servies, catering, etc.
- Payment collections, invoicing and auditing daily sales and services
- Supported business growth by identifying opportunities for upselling additional products or services during customer interactions.
Education
High School Diploma -
Port Aransas High School
Port Aransas, TX06-1989
Skills
- Document imaging proficiency
- Detail-oriented data entry
- Document organization
- Recordkeeping expertise
- Administrative coordination
- Financial and time management
- Effective typing and software usage
- Driven and results-focused
- Quick to learn
- Collaborative team player
Timeline
Document Retrieval Specialist
Contract Employee to LexisNexis
04.2003 - 03.2025
Report Acquisition Specialis
Accident Report Services
01.2000 - 04.2003
Customer Relations Supervisor
Million Air HBO - OKC
01.1996 - 01.2000
High School Diploma -
Port Aransas High School
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