Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shimika Daniels

Pompano Beach,FL

Summary

Adaptable Document Controller offering background in process improvements and document preparation. Dependable professional with exceptional computer talents. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Document Retrieval Specialist

Quest Healthcare Solutions
06.2023 - Current
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Managed file archival and information retrievals.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.

Customer Service Representative

JOHNSON CONTROLS
05.2018 - 05.2023
  • Team-based environment, providing security system support for retail customers – specializing in Wal-Mart Inc
  • Answer outbound calls and respond to customer emails; research required information
  • Scheduling and providing updates on existing service requests
  • Work with iconic brands like Verint & March system for troubleshooting options
  • Handles high-priority escalations of customer inquiries or concerns
  • Provided knowledge of equipment, troubleshooting, and services
  • Input customer data and repair requests electronically
  • Use of Salesforce, Microsoft Applications, Avaya, and Service Board (daily)
  • Multitasked different projects, queues, & daily assigned duties
  • Attended training courses on newly assigned duties to assist with the workload.

Billing Specialist

COMCAST
05.2015 - 01.2018
  • Leader amongst peers; able to provide positive peer-level feedback
  • Interact with customers professionally, incorporating best practices to ensure Comcast’s “Think Customer First” S4X call flow and the Voice of the customer are consistently met
  • Top 5 Performer within the billing department of over 270+ employees
  • Billing expert able to explain prorates, bill cycles, and adjustments
  • Abundant knowledge of upselling products/services based on the probe
  • Supported the floor during high call volume, assisted in de-escalating calls, taking live supervisor calls, and calling customers requesting a supervisor callback
  • Partnership with leader’s focus group style meetings to bridge communication between fellow peers and leadership.

Education

Skills

  • Clinical Documentation
  • Self Motivated
  • Adaptability
  • Problem Solver
  • Software Efficient
  • Time Management
  • Document Management
  • Electronic Medical Records
  • HIPAA Compliance
  • Microsoft Office

Accomplishments

Accolades - #1 Sales Performer for Nov & Dec. 2017 and Jan. 2018

Timeline

Document Retrieval Specialist

Quest Healthcare Solutions
06.2023 - Current

Customer Service Representative

JOHNSON CONTROLS
05.2018 - 05.2023

Billing Specialist

COMCAST
05.2015 - 01.2018

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Shimika Daniels