Dianna Brown
Truckee,CA
Summary
Customer service professional with a strong focus on high-quality service delivery and operational excellence. Proven experience in managing high-volume business operations and leading teams to streamline processes. Expertise in implementing practices that enhance response times and problem-solving capabilities. Committed to fostering seamless customer interactions and building lasting relationships.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
Tahoe Truckee Jerky
Truckee
2010 - Current
- Manage daily business operations, sales tracking, inventory management, and accounting.
- Coordinate marketing initiatives to enhance brand awareness, and foster customer engagement.
- Resolved customer inquiries and complaints promptly to uphold a positive business reputation.
- Maintained vendor and supplier relationships to secure favorable terms on materials and services.
- Monitor financial performance weekly to ensure fiscal accountability.
- Deliver timely shipments and fully addressed issues to promote exemplary customer service.
Restaurant Owner
Zano's
Truckee, CA
11.2004 - 09.2024
- Managed daily restaurant operations, ensuring seamless workflow and guest satisfaction.
- Oversaw recruitment, training, and performance evaluations for all staff members.
- Maintained optimal inventory levels by managing vendor relationships and ordering supplies.
- Ensured compliance with health and safety regulations throughout restaurant operations.
- Handled customer inquiries and complaints to enhance overall service quality.
- Managed cash flow through budgeting, timely bill payments, and monitoring accounts.
- Trained staff in food preparation, money handling, and sanitation practices.
- Made weekly employee schedules, assigned tasks, and monitored team productivity.
Skills
- Restaurant management
- Inventory control
- Cash flow oversight
- Bookkeeping and accounting
- Vendor relations
- Staff training
- Regulatory compliance
- Customer satisfaction
- Problem solving
- Conflict resolution
Timeline
Restaurant Owner
Zano's
11.2004 - 09.2024
Owner/Operator
Tahoe Truckee Jerky
2010 - Current