Dianna Daniels
Mullins,SC
Summary
Productive Call Center Representative with 5 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Walmart
Marion , SC
06.2021 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Processed orders, forms, applications, and requests accurately and efficiently.
Representative
StarTek
Myrtle Beach, SC
02.2019 - 06.2021
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered questions and resolved concerns for customer support.
- Participated in training sessions designed to improve overall job performance.
Education
High School Diploma -
Mullins High School
Mullins, SC06-2012
Skills
- Quality Assurance
- Call Control
- Sales Closing
- Data Entry
- Customer Service
- Account Updating
- Payment Processing
Timeline
Call Center Representative
Walmart
06.2021 - 08.2023
Representative
StarTek
02.2019 - 06.2021
High School Diploma -
Mullins High School