Dianna Delgado
Montclair,CA
Summary
Proven professional with a strong background in data accuracy and customer service, honed at the Los Angeles County Department of Children And Family Service. Excelled in accurate data entry and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrated reliability and professionalism, contributing to significant improvements in workflow and customer engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Intermediate Typist Clerk
Los Angeles County Department Of Children And Family Service
06.2021 - Current
- Researched online and offline sources to obtain information for official documents or correspondence.
- Prepared data by compiling and sorting information.
- Entered data into databases in alphabetic and numerical order.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Verified data entered into database by reviewing, correcting and deleting data.
- Organized and maintained precise confidential personnel files.
- Leveraged strong organizational skills to maintain an orderly workspace, facilitating easy access to essential resources throughout the day.
- Supported administrative staff with accurate data entry for important documents and reports.
- Provided excellent customer service through prompt responses to inquiries from clients or team members regarding typed materials or project status updates.
- Contributed to a professional work environment by maintaining confidentiality and handling sensitive information appropriately.
- Managed multiple assignments simultaneously, resulting in successful completion of all deliverables without compromising quality or timeliness.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Intermediate Clerk
Los Angeles Department of Children of Family
06.2021 - Current
- Managed appointment scheduling for key personnel, ensuring optimal use of time for both internal meetings and external engagements.
- Optimized workflow processes by regularly updating procedural documentation based on evolving best practices in the field.
- Facilitated smooth transitions between tasks with proficient multitasking abilities under pressure while maintaining accuracy standards.
- Contributed to a positive work environment by collaborating with coworkers on various projects and assignments.
- Issued bus passes, processed court reports, drug testing results for csws, mailroom, procurement
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Service Worker
LADCFS
11.1998 - 04.2010
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured food quality and freshness by closely following established guidelines for proper food handling and storage.
Education
High School Diploma -
EL MONTE HIGH
El Monte, CA06-1985
Skills
- Accurate data entry
- Scheduling appointments
- Proofreading expertise
- Basic accounting
- Documentation preparation
- File review
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Data accuracy
- Professionalism
Certification
Certified live scan tech
Certified live scan tech
DOJ Certified live scan tech for Pomona DCFS
Timeline
Intermediate Typist Clerk
Los Angeles County Department Of Children And Family Service
06.2021 - Current
Intermediate Clerk
Los Angeles Department of Children of Family
06.2021 - Current
Food Service Worker
LADCFS
11.1998 - 04.2010
Certified live scan tech
High School Diploma -
EL MONTE HIGH
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