Dianna Escalante
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Account Manager
AW Collision
Los Angeles
03.2026 - Current
- Managed client accounts, ensuring timely communication and satisfaction.
- Coordinated repair estimates and insurance claims for customers and partners.
- Developed strong relationships with clients to understand their needs better.
- Resolved customer issues by coordinating with various internal departments.
- Acted as main point of contact in matters relating to client concerns and needs.
Customer Service Representative
AW Collision
Los Angeles
06.2024 - 03.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Scheduled and coordinated service appointments for optimal workflow.
- Processed payments and handled invoicing efficiently for services rendered.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Customer Service Representative
McDonald's
Los Angeles
06.2021 - 10.2022
- Assisted customers with menu selections and special requests.
- Handled cash transactions accurately and efficiently.
- Maintained cleanliness in dining and kitchen areas.
Education
Associate of Arts - Communications
Santa Monica College
Santa Monica, CA 08.2024 - 05.2026
Alexander Hamilton High School
Los Angeles, CASkills
- Effective communication
- Customer relationship management
- Project management
- Conflict resolution
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Account Manager
AW Collision
03.2026 - Current
Associate of Arts - Communications
Santa Monica College
08.2024 - 05.2026
Customer Service Representative
AW Collision
06.2024 - 03.2026
Customer Service Representative
McDonald's
06.2021 - 10.2022
Alexander Hamilton High School