Jacob Scarborough
Virginia Beach,VA
Summary
Developed key skills in client relationship management and strategic planning within fast-paced environment. Seeking to transition into new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.
Overview
2
2
years of professional experience
Work History
Account Manager
Co-Star
Richmond, VA
10.2025 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Developed active listening skills to better understand client needs during the sales process.
- Analyzed account data, providing insights that informed clients on area's they need improvement in.
- Engaged in virtual sales presentations, advising and selling subscription marketing solutions that will enable customers to achieve their residential real estate marketing goals.
- Conducted outbound prospect calls to discover new opportunities to grow the business.
Season Ticket Intern
Norfolk Admirals
Norfolk, Virginia
06.2025 - 10.2025
- Prospect potential season ticket and group ticket buyers, including individual consumers and corporate clients.
- Assist with arena tours for prospective season ticket holders to showcase benefits and enhance the buying experience.
- Support marketing efforts by promoting season ticket plans and contributing creative ideas to enhance season ticket holder benefits and experiences.
Assistant Manager
Ocean Eddie's Seafood Restaurant
Virginia Beach, VA
06.2024 - 10.2025
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported senior managers with day-to-day operational requirements.
- Coordinated employee schedules to provide adequate staff coverage.
- Analyzed sales data to identify trends and opportunities for growth or improvement within store.
- Assisted with hiring, training, and evaluating new staff members.
- Managed daily operations of store to ensure efficiency and productivity.
- Implemented company policies and procedures consistently amongst staff members.
Education
B.S. - Communication - Sports Media and Analytics, Minor Professional Sales
VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY (VIRGINIA TECH)
Blacksburg, VA05.2024
Skills
- Adobe Creative Cloud Services
- Client relations
- Problem-solving aptitude
- Microsoft Office Software
- Goal oriented
- Effective customer selling
- Effective communication
- Customer satisfaction
- Customer service
- Teamwork and collaboration
- Strong Communicator
Timeline
Account Manager
Co-Star
10.2025 - Current
Season Ticket Intern
Norfolk Admirals
06.2025 - 10.2025
Assistant Manager
Ocean Eddie's Seafood Restaurant
06.2024 - 10.2025
B.S. - Communication - Sports Media and Analytics, Minor Professional Sales
VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY (VIRGINIA TECH)
LEADERSHIP EXPERIENCE
- Student Volunteer, ACC Huddle Tailgate, Blacksburg, VA, 08/2023, Present, Assisted with load in on ACC assets, stage elements, small jobs onsite, was present for the live pm show, present for majority of fans to come through the footprint, worked with ESPN/ACC/ETZEL employees
- Member, 3304 Sports, Blacksburg, VA, 09/2023, 05/2024, Worked on podcasts with fellow club members, experience calling live games such as basketball and softball, TV Studio work for club studio show
- Community Outreach Officer, Best Buddies at Virginia Tech, Washington, DC, 09/2022, 05/2024, Planned off campus events, working with town recreation department, created relationships with related organizations to strengthen club events