Dianna Escamilla
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
Work History
Yves Saint Laurent & Giorgio Armani Specialist
L'Oreal
Eastern , MA
2023.09 - Current
- Maintained up-to-date knowledge of all beauty & fragrance products: past, current and soon to release in order to provide clients with top customer service that answer all their needs.
- Worked with discounts or loyalty rewards programs such as Sephora Beauty insider deals, Saks beauty events and Neiman Marcus buy more, earn more.
- Created brand awareness through sharing and demonstration of product knowledge, the client leaves understanding the why behind the buy.
Business Operations Manager
Simply Orthodontics
Webster/ Dayville , MA/CT
2022.09 - Current
- Developed key performance indicators to measure effectiveness of operational processes, which in result 123% increase.
- Initiated and established company wide training initiatives creating presentations, launching programs and facilitating sessions while enhancing employee morale and sense of team collaboration.
- Managed, hired and developed staff of 15, reporting directly to the companies CEO & VP.
MERCHANDISE CONTROL SUPERVISOR
TJ Maxx Distribution Center
Worcester , MA
2018.07 - 2022.09
- Analyzed market trends and competitor data to identify new product opportunities for buyers. In return created more excitement and social media presence increasing profit.
- Resolved discrepancies between purchase orders and invoices by collaborating with other departments such as Purchasing and Receiving. Minimizing shirk and profit loss by 72%
Frelance Makeup Artist
MAC Cosmetics
Boston/ North Attleborough , MA
2018.08 - 2022.03
- Assisted in the development of new beauty products by providing feedback during product testing sessions.
- Educated customers on proper usage of skincare products for optimal results.
- Assisted stores to reach daily goals by upselling to customers and keeping conversions up.
General Store Manager
MAC COSMETICS
Boston , MA
2014.02 - 2018.07
- Conducted audits of payroll records to ensure accuracy and compliance with company policies and legal requirements, resulting in 90% accuracy rate and reduction in payroll discrepancies.
- Participated in training sessions to learn new techniques from other artists. Which in return help developed a strong knowledge of current makeup trends, products, and services.
- Interface on average with 90+ customers per shift helping them make selections and up selling them by 115%.
- Established a culture of trust through weekly 1-on-1 relationship-building meetings and creating a safe and growth-oriented environment among the team of 23.
Education
Associate of Science - Fashion Merchandising & Management
Bay State College
Boston, MASkills
- Business Travel
- Payroll Management
- Event Planning
- Business Planning & Development
- P&L Management
- Inventory Management
- Staff Performance monitoring
- Social Media Marketing
- Adobe
- MS Office
- Outlook
- Market Trend Analysis & Customer research
- Vendor Relations
- Business Administration
Languages
Spanish
Native/ Bilingual
Timeline
Yves Saint Laurent & Giorgio Armani Specialist
L'Oreal
2023.09 - Current
Business Operations Manager
Simply Orthodontics
2022.09 - Current
Frelance Makeup Artist
MAC Cosmetics
2018.08 - 2022.03
MERCHANDISE CONTROL SUPERVISOR
TJ Maxx Distribution Center
2018.07 - 2022.09
General Store Manager
MAC COSMETICS
2014.02 - 2018.07
Associate of Science - Fashion Merchandising & Management
Bay State College
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