Dianna Fronrath
Macomb,Michigan
Summary
Dedicated Member Service Representative with a proven track record of resolving member concerns, exceeding sales goals, and fostering positive relationships. Committed to enhancing customer satisfaction and promoting a superior service experience.
Overview
24
24
years of professional experience
Work History
Member Service Representative
MI Schools and Government Credit Union
09.2008 - 03.2026
- Resolved member concerns efficiently, fostering positive relationships and retention.
- Consistently met or exceeded performance metrics through reviewing member accounts to look for cross sell opportunities, asking for business and overcoming objections.
- Processed loan applications, reviewing credit reports and maintained documentation for compliance standards.
- Multiple time recipient of Member Sales and Service Excellent Award.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Mortgage Loan Officer
Flagstar Bank
05.2007 - 03.2008
- Independent Contractor Position responsible for obtaining business in an Outside Sales Environment.
- Facilitated mortgage application processes, ensuring compliance with regulatory requirements.
- Collaborated with real estate agents and builders to develop new business.
- Provided expert guidance on mortgage products, helping clients select optimal financing options.
- Generating business via call lists, follow up on leads and setting appointments.
Bank of America
Mortgage Loan Originator
04.2002 - 04.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Regina High School
Harper Woods, MISkills
- Accurate
- Strong Member Focus
- Team Player
- Exceeds Sales Goals
Timeline
Member Service Representative
MI Schools and Government Credit Union
09.2008 - 03.2026
Mortgage Loan Officer
Flagstar Bank
05.2007 - 03.2008
Bank of America
Mortgage Loan Originator
04.2002 - 04.2007
High School Diploma -
Regina High School