Samuel Hilaire
North Miami
Summary
Dynamic customer service professional with extensive experience at Walmart and Miami International Airport. Proven ability to enhance customer satisfaction through effective product knowledge and service-minded approach. Skilled in order processing and cargo handling, consistently delivering efficient results while building strong customer relationships. Committed to creating positive experiences and driving repeat business. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative and Pick up
Walmart
North Miami Beach
08.2025 - Current
- Processed transactions accurately and efficiently at checkout stations.
- Maintained clean and organized sales floor for optimal customer experience.
- Educated customers on promotions and store policies to enhance satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product inquiries and service issues.
Cargo Ramp Agent
Miami International Airport (WFS)
Miami
11.2023 - 06.2025
- Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft.
- Transporting cargo between terminals and aircraft, the ramp transfers cargo where required.
- Receiving, delivering, and physically handling freight and company material, and exporting at the designated express docks.
- Mail and baggage in the outbound baggage room; the completion of forms and messages related to, and necessary for, the performance of the designated locations of the functions described.
- Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies.
Baggage Claim and Wheel Chair Service
Miami International Airport (Envoy Air)
11.2022 - 10.2023
- Help passengers locate their missing luggage.
- If passenger’s flight is delayed, I transfer their luggage storage room where they can later retrieve it.
- Helping disable passengers from the plane and taking them to their connection flight.
- Helping UMNR: unaccompanied minors to their connection flight or to meet their families in their final destination.
Sales Associate
Champs Sports
Aventura
07.2021 - 11.2022
- Maintain constant presence on sales floor to address customer needs.
- Approach browsing customers and initiate conversations to determine buying preferences.
- Recommend appropriate items and direct or lead customers to selections.
- Assist customers with trying on items, finding the appropriate size, and completing purchases.
- Inquire about buying experience, item preferences, and future purchases.
- Sign customers up for marketing lists and inform of upcoming promotions.
Education
Physical Therapy Assistant -
Keiser University
Skills
- Product knowledge
- Service-minded
- Able to stand for long periods of time
- Order processing
- Motivated seller
- Multi-tasker
- Accurate
- Efficient
- Product inquiry assistance
- Cargo handling
- Delivery scheduling
Languages
- English
- Creole
Timeline
Customer Service Representative and Pick up
Walmart
08.2025 - Current
Cargo Ramp Agent
Miami International Airport (WFS)
11.2023 - 06.2025
Baggage Claim and Wheel Chair Service
Miami International Airport (Envoy Air)
11.2022 - 10.2023
Sales Associate
Champs Sports
07.2021 - 11.2022
Physical Therapy Assistant -
Keiser University