Dianna Green
Russellville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient Lead Biller recognized for high productivity and ability to complete tasks with precision. Skilled in accurate invoice generation, comprehensive financial reporting, and effective claims management. Excel at communication, problem-solving, and time management, ensuring seamless billing operations and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Lead Biller
Russellville Hospital
Russellville
05.2020 - Current
- Conducted daily scrubbing of provider office visits for accurate claims preparation.
Integrated modifiers and informational codes to meet meaningful use requirements.
Communicated with physicians regarding readiness of visits for locking.
Processed Rural Health Clinic visits into claims, ensuring correct Place of Service entries.
Attached appropriate CG modifiers during claim conversion activities.
Converted HCFA formatted visits into UB format for enhanced claim submission efficiency.
Prepared all finalized claims for swift clearance processing. Batched all claims that were ready to submit to the clearinghouse at the end of each day. - Performed reconciliation of payments with insurance remittances and prepared printed bank statements.
Created printed non-ERA insurance remittances for review by posters.
Posted all available ERA insurance remittances electronically, rectifying incorrect postings.
Tracked and updated accounting spreadsheets reflecting accurate remittance postings.
Supported posters in manual posting processes for patient and insurance payments.
Adjusted claims for self-pay accounts to show correct discounted balances. - Verified new patient insurances for nursing home groups and updated EHR accordingly.
- Served as EHR administrator, addressing issues for co-workers and physicians.
- Facilitated implementation of new clinics by creating efficient clinic schedules and training staff.
- Enhanced operational efficiency by adding new facilities and insurances to EHR.
- Streamlined claim posting process by routing denials to the correct team for resolution.
Conducted investigations on claims denied due to terminated insurance, correcting and resubmitting them.
Resolved issues related to wrong place of service denials, ensuring successful resubmissions.
Corrected pending claims with errors and facilitated their submission.
Collaborated with billers and posters to detect patterns in claim denials and propose solutions.
Implemented adjustments using correct codes to improve billing accuracy.
Contributed insights during weekly meetings with Administration regarding denial trends and corrective actions. - Updated CPT codes with additional fees to optimize billing processes.
Clinic Receptionist/MA
Russellville Hospital
Russellville
11.2019 - 04.2020
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled patient appointments using an electronic appointment system.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Arranged hospital admissions for patients as required.
- Entered insurance, demographics and health history into patient database.
- Assisted with check-in tasks such as weighing patients, taking vitals signs or venipuncture when needed.
Radiologic Technologist- Cath Lab
Russellville Hospital
Russellville
09.2014 - 04.2020
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Managed inventory of supplies used during radiological exams including contrast media, syringes.
- Tested equipment regularly to identify malfunctions and calibrate settings.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Collaborated with multidisciplinary team members such as nurses and physicians to provide excellent patient care services.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Assisted the cardiologist with heart catheterizations and pacemaker insertions.
Director of Radiology and Cath Lab
Russellville Hospital
Russellville
02.2012 - 08.2014
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Developed policies and procedures to ensure optimal patient care within the radiology department.
- Conducted regular performance reviews for staff members and provided feedback as needed.
- Recruited, hired and trained new medical and facility staff.
- Addressed customer complaints in a timely manner while maintaining confidentiality standards.
- Oversaw daily operations of the radiology department, including scheduling, budgeting and equipment maintenance.
- Prepared reports summarizing activities within the radiology department.
- Ensured compliance with all relevant safety regulations relating to radiation exposure.
- Monitored patient satisfaction surveys and implemented changes accordingly.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
CT/Radiologic Technologist
Russellville Hospital
Russellville
05.2009 - 02.2012
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Prepared sterile trays containing instruments necessary for special procedures like arthrograms.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Reported any unusual findings observed during radiographic examinations immediately to the supervising physician.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
- Administered contrast materials under the direction of a physician for enhanced imaging.
- Collaborated with multidisciplinary team members such as nurses and physicians to provide excellent patient care services.
Education
Associate of Applied Science - Radiologic Technology
Wallace State Community College
Hanceville, AL05-1998
Skills
- Claims processing
- Insurance verification
- CPT coding
- EHR management
- Payment reconciliation
- Denial resolution
- Team collaboration
- Data analysis
- Problem solving
- Time management
- High attention to detail
- Training and mentoring
- Accurate data entry
- Advanced billing knowledge
- A/P and A/R expertise
- Billing and invoicing
Certification
- ARRT RT (R) (CT)
Timeline
Clinic Lead Biller
Russellville Hospital
05.2020 - Current
Clinic Receptionist/MA
Russellville Hospital
11.2019 - 04.2020
Radiologic Technologist- Cath Lab
Russellville Hospital
09.2014 - 04.2020
Director of Radiology and Cath Lab
Russellville Hospital
02.2012 - 08.2014
CT/Radiologic Technologist
Russellville Hospital
05.2009 - 02.2012
Associate of Applied Science - Radiologic Technology
Wallace State Community College