Dianna Jackson
Lithonia,GA
Summary
Detail-oriented administrative assistant with expertise in customer service, effective communication, and problem-solving. Proven ability to streamline operations and enhance team collaboration in fast-paced environments. Strong multitasking skills and sound judgment contribute to timely and accurate completion of clerical tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
City Hall Municipality of East Point
Eastpoint, GA
12.2022 - Current
- Streamlined business correspondence by efficiently managing phone calls and emails to ensure timely communication.
- Managed confidential documents to uphold data security protocols.
- Welcomed visitors and addressed inquiries, guiding them to appropriate resources or personnel.
- Provided customers with accurate information on company products and services.
- Maintained database systems to ensure accuracy and reliability of customer contact information.
- Ensured seamless operation of office equipment, including printers, copiers, and fax machines.
- Processed invoices for payment using accounting software applications.
- Trained new administrative staff on office procedures and created desk manual.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ10-2019
Skills
- Administrative assistance
- database management
- Document confidentiality
- customer service
- Business writing
- effective communication
- attention to detail
- Documentation and recordkeeping
- information management
- data management techniques
- procedure development
- business operations
- staff onboarding
- Multitasking and prioritization
- team collaboration
- team engagement
- problem solving
- Resourceful
- Advanced MS office suite
Timeline
Administrative Assistant
City Hall Municipality of East Point
12.2022 - Current
MBA - Business Administration And Management
University of Phoenix